Program Manager

• Define and champion the IT Program Management function, setting vision, strategy, and standards for program execution and governance
• Partner with the CIO and executive leadership to prioritize IT investments that enable business growth and operational efficiency
• Collaborate closely with the Operations PMO to ensure alignment, eliminate duplication, and drive coordinated delivery of enterprise-wide initiatives
• Act as a change agent, ensuring that IT programs deliver transformative impact across the enterprise
• Direct technology enablement for mission-critical processes, including Quote-to-Cash, Onboarding & Offboarding, AI adoption, and Master Data Management
• Establish and oversee the IT portfolio management framework, ensuring initiatives are prioritized, transparent, and delivering measurable business outcomes
• Implement and refine intake and demand management processes balancing business needs with IT capacity
• Govern delivery practices across the IT organization to ensure alignment, scalability, and risk management
• Oversee execution of cross-functional IT initiatives, ensuring scope, schedule, budget, and quality are met
• Manage interdependencies across programs and identify opportunities for synergies
• Drive adoption of program management best practices and continuous improvement in delivery methodologies
• Serve as the primary liaison between IT and business leadership on all program and portfolio matters, including executive and board reporting
• Build strong partnerships across business units, ensuring enterprise-wide coordination and unified delivery

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