Program Manager, Commercial Banking, GenAI
Wells Fargo
Program Manager, Digital and Client Experience
TIAA
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • New York, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $44 - $79 per hour
Job Level
Mid-LevelSenior
About the role
- Assist with conducting process improvement and continuous improvement analyses to identify potential upgrades
- Collect data to support calculating metrics that demonstrate the impact implemented changes have had on the organization
- Help monitor and test the effective business continuity planning program for the organization
- Implement simple process enhancements to improve operating efficiencies and cost effectiveness
- Conduct risk analysis and modelling to assess probability of specific risks occurring and evaluate potential impact
- Prepare reports for upper management regarding status of project
- Work with functional teams across the organization to discuss and determine needs for business improvements and strategize solutions
- Collect data for business diagnostics to identify, quantify and prioritize value creation projects
- Assist development of processes and procedures that manage and mitigate risks
- Accumulate feedback to ensure smooth transition to new programs and implemented solutions
- Participate in defining quality issues and determining approaches and methodology for addressing these issues
- Lead end-to-end delivery of strategic, cross-functional initiatives from conception through closure
- Develop comprehensive program strategies, roadmaps, and governance frameworks
- Build and maintain executive-level relationships while managing diverse stakeholder expectations
- Conduct proactive risk assessments and implement mitigation strategies
- Drive continuous process improvement and operational optimization
- Ensure transparent communication and alignment across all organizational levels
- Mentor and develop program team members while fostering collaborative culture
Requirements
- University (Degree) Preferred
- 3+ Years Required; 5+ Years Preferred
- Program management experience, preferably including consulting or client-facing roles
- Demonstrated success leading large multi-million dollar, cross-functional programs end-to-end
- Strong executive presence with exceptional written and verbal communication skills
- Track record of delivering complex programs on time, within budget, and to quality standards
- Experience conducting process improvement and continuous improvement analyses
- Experience with risk analysis and modelling
- Ability to collect and analyze data to calculate metrics and prepare reports
- Sedentary Work (physical requirement)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementcontinuous improvementrisk analysisdata analysismetrics calculationreport preparationprogram managementproject deliveryoperational optimizationbusiness continuity planning
Soft skills
executive presencewritten communicationverbal communicationstakeholder managementmentoringcollaborationstrategic thinkingproblem-solvingleadershiprelationship building
