Director, IT Program Management
LightEdge Solutions
PMP
Customer Remediation Program Analyst
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota, Montana, North Carolina, Ohio, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Implement and oversee an effective risk management framework that supports customer remediation efforts
- Serve as a functional liaison between the Line of Business and the Lines of Defense with emphasis on consumer protection and remediation governance
- Support governance and reporting activities within Customer Remediation, including committee reporting and trending analysis of complaints and remediation data
- Ensure monitoring activities are completed on schedule and support audits and exams involving Customer Remediation
- Maintain and report Archer application roles and documentation
- Collaborate with the General Banking & Lending Compliance Team to ensure alignment and transparency
- Participate in projects that support Customer Remediation goals and escalate risks as appropriate
- Prepare summaries and reports that distill complex information into actionable insights
- Identify gaps and inform solutions that minimize losses due to internal process failures or human error
Requirements
- Bachelor's degree, or equivalent work experience
- Typically more than six years of applicable experience
- Deep understanding of the bank’s operations, products/services, systems, and associated risks/controls
- Strong analytical, research, and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Effective relationship-building and negotiation skills
- High attention to detail and accuracy in project execution
- Strong organizational skills to manage large volumes of information
- Proficient in Microsoft Office and other relevant software tools
- Applicable professional certifications (e.g., CRCM, CCEP, CIA)
- Ability to comply with U.S. Bank policies and procedures, background checks, and E-Verify where applicable
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Hybrid/flexible schedule (in-office expectation of 3 or more days per week)
- Disability accommodations during application/hiring process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
risk managementdata analysisreportinggovernancecustomer remediationaudit supporttrending analysisprocess improvementnegotiationproject management
Soft skills
analytical skillsproblem-solvingrelationship-buildingattention to detailorganizational skillscommunication skillstime managementcollaborationadaptabilitycritical thinking
Certifications
CRCMCCEPCIACISACISMCFACPAFRMCMACPCU
