Wells Fargo

Systems Operations Engineer - Microsoft Services

Wells Fargo

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Ohio

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Job Level

JuniorMid-Level

Tech Stack

ServiceNow

About the role

  • Provide operational support and incident resolution for Microsoft 365 services, including MS Teams, SharePoint Online, OneDrive, and related tools
  • Participate in complex technical issues and initiatives related to enterprise collaboration systems and infrastructure
  • Monitor system performance, identify trends, and implement improvements to enhance reliability and user experience
  • Analyze technical queries and service requests, extract relevant data, and create reports or dashboards to support decision-making
  • Recommend solutions for recurring technical issues and contribute to root cause analysis efforts
  • Collaborate with internal teams to ensure alignment with governance, compliance, and security standards
  • Act as a subject matter expert and internal consultant for M365 tools and best practices
  • Document operational procedures and contribute to knowledge base articles for internal use

Requirements

  • 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of experience supporting Microsoft 365 services, specifically MS Teams and SharePoint Online
  • 2+ years of experience with service management tools (e.g., ServiceNow) and ITIL practices