Northrop Grumman

Network Monitoring Technician 2

Northrop Grumman

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, District of Columbia

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Salary

💰 $49,400 - $82,400 per year

Job Level

JuniorMid-Level

Tech Stack

ServiceNow

About the role

  • Provide IT monitoring services for NGUSN and various international networks; monitor the Global NG Enterprise infrastructure & services; incident management process; initial diagnosis; drive service restoration to meet defined service level commitments; internal and external support team engagement, coordination, and communications.
  • Coordinate resolution of IT related outages and issues with external service providers.
  • Manage major incidents 24x7; on-call availability; supporting holidays and weekends.
  • The Enterprise Event and Outage Management team is a 24x7 operations support model and can be performed anywhere within the continental United States.

Requirements

  • High School Diploma and 2 years of related experience OR Associate's or other 2-year technical degree in related discipline.
  • Knowledge of network infrastructure topologies, devices and troubleshooting techniques.
  • Ability to solve problems by utilizing training, knowledge, tools, and analytical skills.
  • Organized, self-starter that has superior customer service skills and pays close attention to detail.
  • Ability to establish and manage bridge calls for incidents and outages.
  • Ability to coordinate and lead outages and events providing effective oral and written communications.
  • Strong attention to details – driven to prevent errors.
  • Ability to grasp complex information quickly and effectively research additional information is required.
  • Excellent oral and written communication skills are required.
  • Ability to provide translation of incident communications from technical details into non-technical summarizations.
  • Must be flexible and demonstrate strong judgment/decision-making skills.
  • A strong commitment and proven ability to work cooperatively in a team environment is paramount.
  • Must be available and willing to work any shift, 1st/2nd/3rd, including weekends.
  • Must be willing to provide on-call availability to cover any shift 24x7, and provide coverage for PTO and Holidays.
  • Preferred qualifications: Bachelor’s Degree or Master’s Degree Preferred.
  • Ability to obtain and maintain a DOD Secret clearance.
  • Experience working with internal and external customers.
  • Demonstrated application of ITIL practices.
  • ServiceNow Incident, Problem, and Change Management.
  • ServiceNow ITOM Tools and AIOps Operator Workspace.
  • SolarWinds Network Monitoring.