IT Support

• Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach.\n• Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary.\n• Install, configure, and maintain computer systems, software applications, and peripheral devices.\n• Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs).\n• Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution.\n• Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests.\n• Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment.\n• Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources.\n• Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing.\n• Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge.\n• Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments.\n• Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context.\n• Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge.\n• Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices.\n• Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing.\n• Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI.\n• On-call rotation will be required.

Tier 1 IT Help Desk Support

IT Enterprise Architecture Manager

Audit Specialist

Senior Audit Specialist

VDC Engineer – Revit Specialist

Senior IT Engineer