Computacenter

Data Center Engineer, Remote Technical Support

Computacenter

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $60,000 - $75,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ServiceNowVMware

About the role

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Independent engagement with both technical and non-technical customers through multiple communication channels including chat, email, phone, and ServiceNow.
  • Perform remote issue troubleshooting, patching/upgrades, and remediation measures using chat, phone, video call sessions and remote access methods.
  • Develop and grow comprehensive knowledge of enterprise datacenter infrastructure elements such as Data Storage, Compute, Virtualization, Backup/Data Protection and basic Networking.
  • Configuration, testing and maintenance of servers, storage, virtualization and networking related hardware and software.
  • Prioritize and perform research on technical problems with minimal guidance.
  • Work with other IT support personnel (customer and internal team) and service providers to solve technical problems.
  • Identify research, analyze and resolve system malfunctions and operational problems.
  • Follow change control processes and assist with documentation.
  • Prioritize and perform "White Glove" resolutions with escalated and/or high visibility incidents.
  • Identify opportunities and suggestions for operational improvement or technology needs in the customer environments.
  • Interact with team members and sales account teams with observations and customer discussions.
  • Meet schedules and goals for assigned tasks.
  • Track project tasks against project plan and meet project milestones.
  • Provide status to management on assigned tasks as required.
  • Communicate technical information to non-technical personnel, vertically and horizontally within an organization.
  • Must possess excellent oral and written communication skills, customer contact and problem-solving skills.
  • Work well with people from many different disciplines.
  • Actively and consistently develop, recommend, and support all efforts to improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.
  • May be required to provide service on after-hours on-call support.
  • Participate in vendor training to maintain and grow skills and knowledge of existing and new products.
  • Support local vendor relationships within the Region.
  • Utilize business management tools for tracking time, expenses and project status and documentation.
  • Supports Sales efforts to meet Regional financial goals.
  • Coach and mentor new hires.
  • Understand and abide by all security and operational policies.
  • Embrace and support Computacenter’s mission and core values.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology or related field.
  • Minimum of 3 years of IT engineering, outside systems engineer or similar.
  • Knowledge of a wide range of hardware and software technologies.
  • Primary focus for products and professional services is on vendors such as: Dell/EMC, NetApp, Cisco, Pure, VMware and others.
  • Understanding of server, storage, virtualization and networking technologies, procedures, operations and best practices.
  • Technology industry certifications a plus.
  • Legally eligible to work in the United States.
  • Ability to assist the Sales and Engineering groups with information for requests for quotes / information, bids, proposals and statements of work.
  • Strong technical writing skills to develop system documentation.
  • Ability to create technical solution drawings.
  • Strong interpersonal and communication skills.
  • Self-motivated to develop and maintain skill set and product knowledge to maximize value and to deliver quality services to our customers.
  • This includes attaining designated certification requirements and attending product-specific training, reviewing technical literature, and obtaining hands-on experience.
  • Ability to mentor other Engineers.
  • Professional self-starter, able to work collaboratively with others.
  • Projects a professional image and strong business acumen during customer interactions.
  • Possesses a sense of urgency, strong organizational and follow up skills.
  • Ability to multi-task, stay organized, and work efficiently.
  • Ability to work independently, as well as with peers.