Senior Manager, Innovation and Operations
BizzyCar
Senior Manager, New Client Success
Wellist
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
Senior
About the role
- Serve as the primary lead for new client deployments—owning everything from kickoff to launch.
- Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals.
- Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
- Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
- Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities.
- Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
- Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
- Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
- Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
- Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.
- Codify implementation workflows, toolkits, and playbooks to support future scale.
- Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
- Contribute to Wellist’s implementation framework and play a key role in growing our client success function.
Requirements
- 5+ years of experience in client implementation, consulting, or program management
- Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
- Experience navigating enterprise client relationships and driving strategic alignment with senior executives
- A process mindset—you don’t just get things done; you make it easier to get them done again
- Comfort in high-growth, resource-constrained environments where speed and adaptability matter
- Strong communication and stakeholder management skills—written, verbal, and interpersonal
- Experience in HR Tech, workforce transformation, or digital health strongly preferred
- Master’s degree in Business or related field a plus
- Willingness to travel 20–30% as needed
- At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
