Wellist

Implementation Specialist

• Launch new employer programs and onboard enterprise clients to ensure measurable ROI and personalized employee support
• Serve as primary lead for client deployments—own kickoff to launch
• Build tailored implementation plans aligned to workforce needs, benefits portfolio, and engagement goals
• Partner with Support, Product, Directory, and Activation to coordinate execution
• Track milestones, manage risks, and keep timelines on track
• Design platform configurations and directory customization reflecting client brand and priorities
• Lead discovery conversations to translate workforce challenges into actionable solutions
• Develop launch campaigns, email communications, and internal engagement strategies
• Implement and refine activation tactics (segmented outreach, referral prompts, tailored content) to drive adoption
• Analyze client performance data and feedback to identify wins and improvement opportunities
• Codify implementation workflows, toolkits, playbooks, and define key success metrics to support scale

Senior Manager, New Client Implementations