Salary
💰 $60,000 - $70,000 per year
About the role
- Coordinate and oversee franchise activities, including new unit development, resales, renewals, transfers, and closures
- Meet with existing franchisees to ensure all required information, documentation, and system records are accurate and up to date
- Ensure all steps in the franchise lifecycle are completed accurately, on time, and in alignment with franchise agreements and brand standards
- Develop and document standardized processes for managing franchise lifecycle events and create systems to measure compliance
- Regularly audit processes and records and partner with cross-functional teams to close compliance gaps
- Build and maintain reporting dashboards (e.g., FranConnect) and provide leadership with visibility into key pipeline metrics
- Suggest improvements to reporting and data tracking to support growth initiatives
- Assist in planning and coordinating Franchise Confirmation Day events and other franchise growth events (trade shows, conferences, expos)
- Prepare presentations, reports, and supporting documentation for candidates and ensure event activities are documented in systems
- Partner with Accounting, Legal, Operations, Technology, and Systems to manage fees, agreements, onboarding, and platform improvements
- Provide clear, professional communication with franchisees, candidates, and internal teams; document project updates and present to leadership
Requirements
- Bachelor’s degree in Business, Project Management, or related field (or equivalent experience)
- 3+ years of experience in project management, operations, or franchise development
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Drive)
- Comfortable learning and navigating new technology platforms; experience with CRM or franchise management systems (FranConnect preferred)
- Detail-oriented, proactive, and solution-focused mindset
- Knowledge of franchising and franchise lifecycle processes strongly preferred