Wellbeam Consumer Health

Growth Specialist, TikTok

Wellbeam Consumer Health

contract

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

JuniorMid-Level

About the role

  • Manage end-to-end TikTok Shop operations, including order processing, issue resolution, product listings, and compliance with platform guidelines.
  • Oversee product uploads, listing optimization, tagging, and adherence to TikTok Shop standards.
  • Lead campaign execution, promotional activities, and live selling operations to boost engagement and sales.
  • Manage relationships with external agencies, internal teams, and creator platforms to align content and campaigns with brand objectives.
  • Monitor order flows, cancellations, and customer satisfaction metrics, implementing data-driven improvements.
  • Collaborate with operations, content, and product teams to enhance store performance and user experience.
  • Provide prompt, professional support to customers and sellers via chat, email, or other channels, resolving inquiries about orders, returns, payments, and promotions.
  • Troubleshoot technical and account-related issues, escalating complex cases to internal teams or TikTok platform support.
  • Stay current on TikTok Shop policies, tools, and trends to maintain operational excellence and drive growth.

Requirements

  • 2–4 years of hands-on experience in e-commerce growth
  • Direct TikTok Shop experience strongly preferred
  • Proven ability to manage agencies, creator platforms, or influencer partnerships
  • Strong knowledge of TikTok Shop seller tools, dashboard, policies, and logistics
  • Excellent communication, problem-solving, and multitasking skills with attention to detail
  • Customer-centric mindset and ability to thrive in a fast-paced, digital-first environment