Wellbeam Consumer Health

Growth Marketing

• Manage end-to-end TikTok Shop operations, including order processing, issue resolution, product listings, and compliance with platform guidelines.
• Oversee product uploads, listing optimization, tagging, and adherence to TikTok Shop standards.
• Lead campaign execution, promotional activities, and live selling operations to boost engagement and sales.
• Manage relationships with external agencies, internal teams, and creator platforms to align content and campaigns with brand objectives.
• Monitor order flows, cancellations, and customer satisfaction metrics, implementing data-driven improvements.
• Collaborate with operations, content, and product teams to enhance store performance and user experience.
• Provide prompt, professional support to customers and sellers via chat, email, or other channels, resolving inquiries about orders, returns, payments, and promotions.
• Troubleshoot technical and account-related issues, escalating complex cases to internal teams or TikTok platform support.
• Stay current on TikTok Shop policies, tools, and trends to maintain operational excellence and drive growth.

Growth Specialist, TikTok