Franchise Business Consultant
Massage Envy
Job Level
Mid-LevelSenior
About the role
- Build and manage client relationships to ensure client satisfaction.
- Oversee work team of subordinates and supervise work output across the organization for flawless execution.
- Ensure flawless execution on day-to-day account activities and project delivery.
- Supervision of overall project execution internally and externally including process oversight, quality checks, internal reviews, and client reviews/meetings.
- Act as project owner for selected accounts and support resource for lead Account Manager.
- Provide senior-level support for Brand and MLR engagement and presales support (timing and deliverable reviews prior to contracting).
- Supervise and direct team for on-time delivery and clear/accurate communication of revenue status/impacts (ARM prep and execution).
- Serve as first point of escalation for Account Managers and internal teams for workflow questions and issues.
- Collaborate with production services to improve process and organizational efficiencies.
- Lead weekly business meetings with internal resource teams.
Requirements
- 4-year Bachelors’ degree or equivalent relevant experience required.
- Minimum of 3 years of experience which can be a combination of account management and project management.
- Internal Candidates: can be considered, with 1+ year of experience in an account/project management function.
- Minimum of 3 years of experience with a combination of digital, agency and healthcare experience.
- Passion for customer service and for ensuring that our physicians and clients have the best experience possible.
- Ability to multi-task in a fast-paced environment, responsible and results driven, solid communication skills.
- Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like AtTask).
- Knowledge of internet technologies.
- Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus.
- Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute.
- Knowledge of Digital marketing; marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry).
