WebMD

Account Manager

• Build and manage client relationships to ensure client satisfaction.
• Oversee work team of subordinates and supervise work output across the organization for flawless execution.
• Ensure flawless execution on day-to-day account activities and project delivery.
• Supervision of overall project execution internally and externally including process oversight, quality checks, internal reviews, and client reviews/meetings.
• Act as project owner for selected accounts and support resource for lead Account Manager.
• Provide senior-level support for Brand and MLR engagement and presales support (timing and deliverable reviews prior to contracting).
• Supervise and direct team for on-time delivery and clear/accurate communication of revenue status/impacts (ARM prep and execution).
• Serve as first point of escalation for Account Managers and internal teams for workflow questions and issues.
• Collaborate with production services to improve process and organizational efficiencies.
• Lead weekly business meetings with internal resource teams.