Vasion

Manager, Professional Services

Vasion

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Job Level

Mid-LevelSenior

About the role

  • Vasion is looking for a Manager, Professional Services that exemplifies our core values and wants to be part of our growing team.
  • Committed to making digital transformation attainable by building an affordable, integrated SaaS solution that simplifies business processes.
  • POSITION SUMMARY: Responsible for leading a team of consultants and project managers to deliver software implementation, customization, and support services to clients; ensure successful project execution, client satisfaction, and revenue growth through service delivery.
  • Lead, mentor, and manage a team of professional services consultants and project managers.
  • Recruit, train, and develop team members to achieve high performance and growth.
  • Foster a collaborative and customer-focused team culture.
  • Oversee the end-to-end delivery of services to clients, ensuring projects are completed on time, within scope, and within budget.
  • Manage the allocation of resources and prioritize projects based on client needs and business goals.
  • Ensure adherence to best practices in project management, including proper documentation, tracking, and reporting.
  • Build and maintain strong relationships with key clients to understand their business needs and drive successful outcomes.
  • Serve as an escalation point for client concerns and ensure timely resolution of issues.
  • Collaborate with sales and customer success teams to align on client expectations and ensure smooth project handoffs.
  • Track and analyze key performance metrics, including project profitability, utilization, and client satisfaction.
  • Implement process improvements to enhance the efficiency and quality of service delivery.
  • Manage the professional services budget, including forecasting and tracking revenue and costs.
  • Collaborate with senior leadership to develop and execute the professional services strategy.
  • Identify opportunities for service expansion and upsell additional services to clients.
  • Contribute to the development of new service offerings that address emerging client needs.

Requirements

  • Bachelor’s degree in business, technology, or related field (MBA is a plus).
  • 5+ years of experience in professional services, consulting, or project management, preferably in a SaaS or technology company.
  • 3+ years of leadership experience, managing teams of consultants, project managers, or technical specialists.
  • Strong understanding of project management methodologies (e.g., Agile, Waterfall).
  • Excellent communication, interpersonal, and client management skills.
  • Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.
  • Proficiency with project management tools and software (e.g., Jira, Asana, Smartsheet).