Manager, Professional Services
Vasion
full-time
Posted on:
Location: Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Vasion is looking for a Manager, Professional Services that exemplifies our core values and wants to be part of our growing team.
- Committed to making digital transformation attainable by building an affordable, integrated SaaS solution that simplifies business processes.
- POSITION SUMMARY: Responsible for leading a team of consultants and project managers to deliver software implementation, customization, and support services to clients; ensure successful project execution, client satisfaction, and revenue growth through service delivery.
- Lead, mentor, and manage a team of professional services consultants and project managers.
- Recruit, train, and develop team members to achieve high performance and growth.
- Foster a collaborative and customer-focused team culture.
- Oversee the end-to-end delivery of services to clients, ensuring projects are completed on time, within scope, and within budget.
- Manage the allocation of resources and prioritize projects based on client needs and business goals.
- Ensure adherence to best practices in project management, including proper documentation, tracking, and reporting.
- Build and maintain strong relationships with key clients to understand their business needs and drive successful outcomes.
- Serve as an escalation point for client concerns and ensure timely resolution of issues.
- Collaborate with sales and customer success teams to align on client expectations and ensure smooth project handoffs.
- Track and analyze key performance metrics, including project profitability, utilization, and client satisfaction.
- Implement process improvements to enhance the efficiency and quality of service delivery.
- Manage the professional services budget, including forecasting and tracking revenue and costs.
- Collaborate with senior leadership to develop and execute the professional services strategy.
- Identify opportunities for service expansion and upsell additional services to clients.
- Contribute to the development of new service offerings that address emerging client needs.
Requirements
- Bachelor’s degree in business, technology, or related field (MBA is a plus).
- 5+ years of experience in professional services, consulting, or project management, preferably in a SaaS or technology company.
- 3+ years of leadership experience, managing teams of consultants, project managers, or technical specialists.
- Strong understanding of project management methodologies (e.g., Agile, Waterfall).
- Excellent communication, interpersonal, and client management skills.
- Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Proficiency with project management tools and software (e.g., Jira, Asana, Smartsheet).