Account Manager
Libra Solutions
Account Manager
WebChart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build and maintain strong relationships with key client stakeholders, including decision-makers and senior executives.
- Serve as a trusted advisor to enterprise clients, ensuring alignment with Enterprise Health solutions.
- Conduct regular business reviews and provide insights into account performance.
- Play a leadership role in delivering a superior client experience at key interaction points.
- Manage relationships to help ensure 98%+ client retention levels.
- Monitor client satisfaction and net promoter scores (NPS).
- Manage existing client contract renewals and compliance.
- Proactively address client concerns and ensure timely resolution.
- Identify and act on opportunities to expand relationships within existing accounts.
- Drive revenue growth through cross-selling new products and upselling additional services.
- Present new products and services to clients, ensuring maximum value delivery.
- Achieve a 110% net dollar retention (NDR) level across assigned accounts.
- Work with sales, deployment, and support teams to ensure smooth transitions and client satisfaction.
- Collaborate closely with the finance team on billing and collections.
Requirements
- Bachelor’s degree.
- 3-5 years of enterprise-level account management experience with a SaaS or software company.
- Experience working with large, complex organizations.
- Strong communication and relationship management skills.
- Experience with HubSpot or similar CRM systems.
- Tech-savvy with strong computer skills.
- Proven success in cross-selling and upselling strategies.
- Ability to travel periodically for client visits and conferences.
Benefits
- Competitive compensation
- Comprehensive benefits package including medical/dental/vision insurance
- 401k with company match
- Paid-Time off
- Quarterly bonus program
- Flexible work schedule
- Remote work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcross-sellingupsellingclient retentionclient satisfactionnet promoter scorescontract renewalscompliance
Soft skills
relationship managementcommunicationleadershipproblem-solving
Certifications
Bachelor’s degree
