WebChart

Account Manager

• Build and maintain strong relationships with key client stakeholders, including decision-makers and senior executives.
• Serve as a trusted advisor to enterprise clients, ensuring alignment with Enterprise Health solutions.
• Conduct regular business reviews and provide insights into account performance.
• Play a leadership role in delivering a superior client experience at key interaction points.
• Manage relationships to help ensure 98%+ client retention levels.
• Monitor client satisfaction and net promoter scores (NPS).
• Manage existing client contract renewals and compliance.
• Proactively address client concerns and ensure timely resolution.
• Identify and act on opportunities to expand relationships within existing accounts.
• Drive revenue growth through cross-selling new products and upselling additional services.
• Present new products and services to clients, ensuring maximum value delivery.
• Achieve a 110% net dollar retention (NDR) level across assigned accounts.
• Work with sales, deployment, and support teams to ensure smooth transitions and client satisfaction.
• Collaborate closely with the finance team on billing and collections.

Operations

• Customer & Provider Liaison: Serve as a bridge between employers, employees, and occupational healthcare providers, ensuring requests are handled quickly and accurately.
• Service Queue Management: Monitor and process incoming service requests, verifying employer, employee, and provider information, and coordinating appointments within specified timeframes.
• Provider Directory Quality: Maintain and update the BlueHive Provider Directory, researching geographic gaps, and encouraging providers to keep their listings accurate and complete.
• Documentation & Knowledge Management: Maintain clear, organized records of provider data, service requests, and resolutions. Create and update internal documentation, FAQs, and process playbooks so CX and provider teams have consistent, easy-to-navigate guidance.
• Operational Support: Use independent judgment to troubleshoot issues, escalate when appropriate, and support the CX team with clear documentation and process playbooks.
• Feedback Loop: Capture and communicate customer feedback, feature requests, and provider pain points directly to the Product and CX leadership teams.
• Community Contribution: Support customer and provider engagement initiatives (surveys, roundtables, feedback interviews) to surface insights that improve platform experience.
• Continuous Learning: Stay current on BlueHive features, services, and pricing to provide accurate, up-to-date guidance to customers and providers.
• Team Collaboration: Participate in weekly team meetings, contribute ideas for improving workflows, and collaborate cross-functionally to deliver excellent service.

Field Operations Associate

DevOps Engineer

• Prioritize and patch vulnerabilities in a large and diverse computing environment.
• Develop and deploy Ansible playbooks for system automation using GitHub Enterprise.
• Contribute to R&D initiatives, driving innovative solutions.
• Conduct systems analysis to improve operations, recommending changes in technologies and procedures.
• Recommend purchases of hardware, software, and infrastructure for data center operations.
• Manage and optimize AWS resources and infrastructure.
• Utilize AWS services (such as EC2, S3, RDS, Lambda, etc.) for system automation and scalability.
• Implement and maintain AWS security best practices, including IAM policies, encryption, and VPC configurations.
• Monitor AWS environments for performance, cost-efficiency, and security compliance.
• Maintain and create thorough and accurate documentation of systems and procedures.
• Assist with the training and development of team members to enhance their AWS skill sets.
• Stay updated on state-of-the-art technologies by continuous learning and research, especially in AWS.
• Protect operations by ensuring the confidentiality of sensitive information.

DevOps Engineer, AWS

Sales

• Build and manage a sales pipeline to achieve sales and revenue goals, while ensuring accurate tracking and reporting through CRM systems.
• Maintain a thorough understanding of the Enterprise Health solution and become an expert on its value proposition.
• Understand customer challenges related to compliance, health and wellness, and rising insurance costs, and offer solutions that address these challenges.
• Navigate complex procurement processes and participate in negotiations, while meeting or exceeding financial targets.
• Develop and maintain executive-level relationships with potential and existing customers, acting as a thought leader and trusted partner.
• Present the Enterprise Health solution confidently and credibly through demonstrations, meetings, conferences, and sales-related activities, enhancing your communication and public speaking skills.
• Define project scope by creating initial statements of work and identifying potential new functionality by staying up-to-date on industry trends and competitor offerings.
• Establish long-term partnerships with customers by building trust and credibility through regular interactions and delivering measurable value.
• Strengthen customer relationships by participating in account reviews, customer satisfaction surveys, and ensuring that value is continuously communicated and demonstrated.
• Work closely with the Enterprise Health team to contribute to ongoing process improvements and ensure alignment with business goals.
• Efficient time management and collaboration across teams are essential for success in this role.

Account Manager

Field Operations Associate

DevOps Engineer, AWS

Senior Sales Director