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WebChart

Application Support Specialist – EMR

WebChart

Providing application support to Enterprise Health/MIE customers across product lines at WebChart. Consulting on EMR optimization, training users, and ensuring customer success.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Consult with customers on EMR optimization efforts.
  • Provide best practices to ensure customer success with the EMR.
  • Perform complex configurations to improve workflow efficiencies.
  • Provide an exceptional customer experience in every interaction.
  • Provide training to client users during deployment to alleviate the training burden from the project team.
  • Provide ongoing product education for existing customers.
  • Escalate bug fixes to appropriate staff as needed.
  • Take initiative to maximize opportunities for personal growth in product knowledge.
  • Assist the deployment team with onboarding tasks.
  • Requires up to 10% travel.

Requirements

What you’ll need
  • Education: Must obtain applicable product certifications within 90 days of hire.
  • Experience:
  • 2+ years of experience providing customer service/support to commercial clients.
  • Experience using and troubleshooting business applications.
  • Effective written and verbal communication skills.
  • Skills:
  • Ability to clearly communicate with professional clients at all levels.
  • Strong organizational skills.
  • Oral presentation, training, and public speaking experience.
  • Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.

Benefits

Comp & perks
  • Competitive compensation
  • Comprehensive benefits package including medical/dental/vision insurance
  • 401k with company match
  • Unlimited Paid-Time off
  • Quarterly bonus program
  • Flexible work schedule
  • Remote work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EMR ConfigurationWorkflow Efficiency ImprovementProduct CertificationBusiness Application Troubleshooting
Soft Skills
Effective CommunicationOrganizational SkillsInitiativeCustomer Experience Focus
Certifications
Product Certifications