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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in EMR optimization and customer support, with a strong focus on training, communication, and workflow efficiency improvements. Proficient in providing exceptional customer experiences and ongoing product education.
Highest-signal resume keywords
EMR OptimizationCustomer Service/SupportTraining and Public SpeakingMS Office Suite ProficiencyBusiness Application Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EMR ConfigurationWorkflow Efficiency ImprovementProduct CertificationBusiness Application Troubleshooting
Soft Skills
Effective CommunicationOrganizational SkillsInitiativeCustomer Experience Focus
Tools & Technologies
MS Office SuiteInternet ApplicationsEmail ApplicationsBrowser-Based Applications
Certifications & Qualifications
Product Certifications
Industry Keywords
Customer SuccessClient OnboardingTrainingDeployment Support
About the role
Key responsibilities & impact- Consult with customers on EMR optimization efforts.
- Provide best practices to ensure customer success with the EMR.
- Perform complex configurations to improve workflow efficiencies.
- Provide an exceptional customer experience in every interaction.
- Provide training to client users during deployment to alleviate the training burden from the project team.
- Provide ongoing product education for existing customers.
- Escalate bug fixes to appropriate staff as needed.
- Take initiative to maximize opportunities for personal growth in product knowledge.
- Assist the deployment team with onboarding tasks.
- Requires up to 10% travel.
Requirements
What you’ll need- Education: Must obtain applicable product certifications within 90 days of hire.
- Experience:
- 2+ years of experience providing customer service/support to commercial clients.
- Experience using and troubleshooting business applications.
- Effective written and verbal communication skills.
- Skills:
- Ability to clearly communicate with professional clients at all levels.
- Strong organizational skills.
- Oral presentation, training, and public speaking experience.
- Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits package including medical/dental/vision insurance
- 401k with company match
- Unlimited Paid-Time off
- Quarterly bonus program
- Flexible work schedule
- Remote work