Senior Account Manager – Surgical
ZEISS Group
SFDC
Director, Account Management
Prokeep
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- We’re looking for a proven, hands-on Director of Account Management to lead our expansion sales motion — driving retention, seat expansion, and multi-product growth across our existing customer base.
- This leader will own our post-sale revenue strategy, ensuring customers achieve measurable success while growing their investment in our platform.
- Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance across all AM segments.
- Lead, coach, and scale a team of quota-carrying Account Managers focused on retention, location (seat) expansion, and multi-product adoption.
- You’ll partner closely with Customer Success, Marketing, Product, and the entire Sales org to execute a disciplined account management playbook that fuels sustainable growth, strengthens relationships, and maintains a world-class customer experience.
- Develop and execute strategies that drive Net Revenue Retention (NRR) above 115%, balancing growth with long-term relationship value.
- Establish clear account planning and portfolio management frameworks, ensuring consistent pipeline hygiene, and forecast accuracy.
- Partner with Customer Success and Enablement to align on onboarding, adoption, and value realization strategies that create expansion opportunities.
- Foster a consultative sales culture focused on uncovering business outcomes, positioning new products, and deepening multi-product adoption.
- Implement structured QBRs and executive account reviews to ensure alignment, mitigate churn risk, and identify growth pathways.
- Analyze data and performance metrics to continuously refine the expansion playbook and improve team productivity.
- Collaborate cross-functionally to develop compelling value narratives and customer-facing materials that drive cross-sell and upsell motion.
Requirements
- 8+ years in SaaS account management, renewal, expansion sales roles, or customer success within a recurring revenue SaaS business, with at least 3+ years leading quota-carrying teams. Start-up experience is a plus.
- Proven track record achieving or exceeding NRR of 115%+ through structured expansion strategies and cross-sell execution.
- Track record of driving multi-product growth in a recurring revenue model environment.
- Deep understanding of recurring revenue models and the levers that drive retention and growth within an existing customer base.
- A strong operator mindset, rigorous in forecasting, account planning, and operational discipline.
- Experience coaching Account Managers to become strategic, consultative partners for customers, not just salespeople.
- Excellent communication, analytical, and cross-functional collaboration skills.
- Growth-oriented, hands-on leader who thrives in a fast-paced, evolving SaaS environment.
- You share our values, and work in accordance with those values.
- Expertise in sales tools: HubSpot preferred.
Benefits
- Competitive Compensation: Reflecting your expertise and impact.
- Equity Package: Your success is our success—share in the growth you’ll help create.
- Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP).
- Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits.
- Continuous Growth: Yearly education stipend to support your professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Net Revenue Retention (NRR)Gross Revenue Retention (GRR)account planningportfolio managementdata analysisperformance metricscross-sell executionmulti-product growthSaaS account managementrenewal sales
Soft skills
leadershipcoachingcommunicationanalytical skillscross-functional collaborationconsultative salesoperational disciplinegrowth-oriented mindsetrelationship buildingstrategic thinking
