Prokeep

Account Manager

• We’re looking for a proven, hands-on Director of Account Management to lead our expansion sales motion — driving retention, seat expansion, and multi-product growth across our existing customer base.
• This leader will own our post-sale revenue strategy, ensuring customers achieve measurable success while growing their investment in our platform.
• Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance across all AM segments.
• Lead, coach, and scale a team of quota-carrying Account Managers focused on retention, location (seat) expansion, and multi-product adoption.
• You’ll partner closely with Customer Success, Marketing, Product, and the entire Sales org to execute a disciplined account management playbook that fuels sustainable growth, strengthens relationships, and maintains a world-class customer experience.
• Develop and execute strategies that drive Net Revenue Retention (NRR) above 115%, balancing growth with long-term relationship value.
• Establish clear account planning and portfolio management frameworks, ensuring consistent pipeline hygiene, and forecast accuracy.
• Partner with Customer Success and Enablement to align on onboarding, adoption, and value realization strategies that create expansion opportunities.
• Foster a consultative sales culture focused on uncovering business outcomes, positioning new products, and deepening multi-product adoption.
• Implement structured QBRs and executive account reviews to ensure alignment, mitigate churn risk, and identify growth pathways.
• Analyze data and performance metrics to continuously refine the expansion playbook and improve team productivity.
• Collaborate cross-functionally to develop compelling value narratives and customer-facing materials that drive cross-sell and upsell motion.

Director, Account Management

Product Manager

• Own the end-to-end product lifecycle, from discovery and requirements gathering through launch, growth, and iteration.
• Prioritize product initiatives and maintain a clear roadmap that balances short-term impact with long-term strategy.
• Collaborate cross-functionally with Engineering, Design, Marketing, Sales, and Customer Success to ensure seamless execution and delivery.
• Analyze data and customer feedback to inform decisions, validate assumptions, and identify new opportunities.
• Establish clear success metrics and regularly evaluate product performance to ensure objectives are being met.
• Act as the voice of the customer, advocating for user needs while balancing business priorities.
• Stay current on industry trends, competitive landscape, and emerging technologies to inform strategic direction.
• Communicate effectively with leadership and stakeholders, providing clear updates, insights, and rationale for product decisions.

Product Analyst

• Analyze market data, trends, and behaviors
• Perform market research and collect customer feedback
• Evaluate products and forecast performance
• Generate reports and presentations on result findings
• Employ database software to analyze usage and monitor product performance
• Work with co-founders, product team, engineering, design, and operations to drive product innovation
• Create product specifications and monitor the build process
• Provide recommendations on product launch strategies
• Contribute to Go to Market Plans and train the Customer Team on new features
• Evaluate products against competitor offerings and match them with market trends and demand

Sales Development Rep

• Help engage the market and create pipeline for the sales team via outbound prospecting and scheduling meetings
• Outbound prospecting via cold call, email and social outreach, pitching Prokeep, navigating objections and securing commitments
• Develop detailed knowledge of Prokeep products and improve prospecting strategies and outbound processes
• Book introductory meetings and collect prospect information in HubSpot
• Utilize SDR tech stack: HubSpot, ZoomInfo, LinkedIn, Aircall, Gong and G-Suite to generate new sales opportunities

Director, Account Management

Product Manager

Product Analyst

Sales Development Representative