WCCU Credit Union

Manager

• Manage a team of mortgage loan officers in developing member relationships, promoting mortgage loan products and other credit unions products and services
• Oversee production goals to achieve strategic growth through referrals and other opportunities
• Direct loan flow and workload among mortgage lending staff
• Maintain strong knowledge of credit union policies, procedures, and services; collaborate with other departments on regulatory or operational updates
• Maintain an active NMLS number per SAFE Act requirements
• Manage a mortgage loan portfolio by building strong relationships, negotiating, and structuring loans to meet borrower needs while adhering to regulations
• Assist members with loan questions, rates, products, and programs, document contacts, solutions, and timelines
• Originate and underwrite mortgages when needed, including interviews, counseling, and guiding applicants through the process
• Collaborate with marketing and retail departments to promote mortgage lending growth and cross-department initiatives
• Monitor real estate loan collections with the Member Solutions/Risk Department; review delinquencies and assist with resolution planning
• Serve as primary or backup administrator for origination/servicing software and related websites; ensure mortgage website content is current
• Prepare, respond to, and train staff on audit findings from investors, auditors, examiners, and internal reviews
• Review and help implement projects related to the Mortgage Loan Department
• Prepare annual budgets, reports, reviews, and investor filings
• Participate in credit union committees and meetings as assigned
• Solicit real estate loan business through credit union and personal marketing activities; represent the credit union in community, trade, and civic organizations; develop professional relationships with vendors and service providers

Mortgage Lending Manager

Vice President

• Oversee the day-to-day collection operations for Collections/Member Solutions
• Develop Early-to-Late-Stage department performance analyses and reporting methodologies
• Responsible to ensure the credit union is compliant with all applicable regulatory, legal requirements and fair collection practices
• Manage the charge-off process by making sure that all file maintenance is completed as required

Vice President – Member Solutions

Accounting Manager

• Issues accounts payable checks and maintains accounts payable files.
• Ability to work at a steady, even pace, and has a high aptitude for work that is mechanical or technical in nature.
• Ability to work both independently and in a highly collaborative environment.
• Annually prepare and file 1099 miscellaneous reports.
• Assign workflows and code the accounts payable, Board and staff reimbursements and manage the daily accounts payable workflows.
• Assist with projects through the Credit Union project management system.
• Assists members in placing stop payments on corporate checks and money orders.
• Reconciles corporate draft accounts.
• Audit, issue and clear cashier's checks, as well as reconcile to ensure proper balancing.
• Balance and submit state and federal tax reports and payments.
• Balance the electronic deposit (Image Center) data received from tellers in all branches to the core processor.
• Complete cross-training of additional duties within the Accounting Department to allow effective backup support for accounting activities.
• Completes and reviews general ledger reconciliations monthly.
• Complies with all aspects of BSA/AML and OFAC regulations as it relates to this position.
• Daily reconciliation of cash and management of cash balances in various credit union accounts.
• This also includes proper processing of stale dated items and outstanding reserve items.
• Daily review of various Symitar morning reports, general ledger accounts, clearing accounts and exception reports for prior day posting errors.
• Determines which entries should be posted for various miscellaneous situations.
• Follow-up with staff to inform and/or educate them on proper completion of expense reports and application of corporate policies as they relate to travel & other business expenditures.
• Identify and research all adjustments, errors, and other discrepancies, and follow-up on all outstanding items, in timely manner.
• Initiates and remits wires for credit union business.
• IRS research and tax corrections for members as needed.
• Match invoices and other payment requests to supporting documentation.
• Review for adherence to organizational policies and procedures, accuracy, and completeness.
• Negotiate and research contracts with vendors.
• Handle vendor calls.
• Perform miscellaneous accounting, finance, or strategic ad hoc report requests.
• Perform preparatory work prior to audits and regulatory examinations and remain an active resource during the audit/examination.
• Perform statement, check, and receipt research as required, as well as complete copy requests for members as needed.
• Point of contact for vendors and internal members to resolve invoicing and payment issues, as well as invoice discrepancies.
• Posts general ledger entries daily and verifies the balances.
• Prepare appropriate general ledger entries, balance general ledger accounts, and follow up on outstanding items when necessary.
• Prepares and remits taxes for the credit union. Including but not limited to: Personal property tax, quarterly sales tax, and issues year-end financial documents such as 1099 NEC and 1099 MISC for applicable vendors.
• Processes employee expense reports and company issued corporate credit card; through paying, reclassifying transactions, and monitoring of expenses.
• Processing of new credit union employee checklists to include setup/removal of cash user general ledgers as needed.
• Reconcile branch cash positions and assist in resolving daily discrepancies.
• Remits participation loan payments.
• Responsible for various internal and external reporting including accurate preparation in accordance with Generally Accepted Accounting Principles (GAAP) and/or regulatory standards.
• Review all internal Credit Union demand deposit accounts.
• Reviews corporate accounts to maintain appropriate balances.
• Reviews each invoice for proper approvals, reasonableness, and proper application of state sales tax laws.
• Support month end close activities including preparation of journal entries, ensuring expenses are posted timely, and completing assigned account reconciliations.
• System Administrator for expense management tool as well as while providing instruction and best practices to WCCU employees for tool utilization.
• Troubleshoot Accounts Payable system problems with vendor support.
• Verify, balance, research, and post journal entries necessary for daily business transactions, such as funds received and disbursed, and totals accounts.
• Work directly with WCCU’s Correspondent Bank on check discrepancies and adjustments.
• Working knowledge of accounting and reconciliation of accounts.

Accounting Specialist

Customer Success Manager

• Serve as the primary Salesforce system administrator, managing user accounts, reports, dashboards, workflows, and routine tasks
• Customize and configure Salesforce including page layouts, fields, tabs, and business processes
• Develop and implement custom Salesforce solutions using Apex, Visualforce, JavaScript, Lightning Web Components (LWC) and Aura Components
• Maintain data integrity with regular audits, cleanups, and management of data feeds and integrations
• Automate business processes and develop custom automation solutions
• Oversee security settings, conduct audits, and maintain security measures
• Monitor system performance, manage licenses, and track user activity
• Lead development and execution of Salesforce strategy to enhance member engagement, loyalty, and retention
• Collaborate across departments and with IT and vendors to integrate business needs and ensure secure integrations
• Analyze member data to refine strategies and improve customer satisfaction and business performance
• Ensure Salesforce practices comply with data protection laws and industry regulations
• Report directly to the Vice President of Core Processes & Integration and engage regularly with Information department staff

CRM Administrator

Financial Planning and Analysis

• Assist with annual audit and regulatory examination by gathering requested items, preparing schedules, and assisting with questions during the engagement.
• Assist with completing reports for the quarterly NCUA 5300 (call) report.
• Maintain knowledge of finance and accounting functions in the credit union, provide support to all areas of the credit union.
• Prepare monthly yield and variance reports for management, research variance causes, and work with departments to identify variance causes.
• Reconciles financial data between systems and models to ensure consistent, detailed and summary reporting to management, ALCO, and other end-users.
• Monitors and measures risk per WCCU policies: Asset-Liability Management; Concentration Risk; Investment; Liquidity Management.
• Evaluates budget and what-if scenarios versus historical data, performs other budgeting duties as assigned.
• Performs profitability analyses and develops pricing models to ensure product offerings are appropriately priced.
• Ensures Budget, 3rd party ALM Model, Profitability Model, and Loan Analytics Model data is reconciled and uploaded.
• Accurately prepares reports for monthly ALCO and Board meetings.
• Serves as a Finance Liaison to other departments as it relates to other functions and projects.
• Prepare, review, and distribute financial and management reports on a weekly, monthly, and quarterly basis.
• Assist with month-end closing process, including the monthly financial statements.
• Develop and foster internal business partnerships to help departments measure results and maximize value.
• Make recommendations to management based on analyzing results, monitoring variances, and identifying trends.
• Develop and track key performance metrics against the company’s strategic objectives.
• Assists with the analysis and management of data related resources (such as VE Loan Analytics, VISA Analytics Platform, etc.)
• Validate and maintain information between source system and management reporting systems.
• Work collaboratively with other team members to achieve departmental and corporate goals.
• Take ownership for change and identify process improvements where needed.
• Assist with the annual budget process for the organization, document, and update model assumptions, and assist with reporting and meeting preparations.
• Responsible for various internal and external reporting including accurate preparation in accordance with Generally Accepted Accounting Principles (GAAP) and/or regulatory standards.
• Complete financial analysis on products, services, operations.
• Provide written synopsis of results including opinion and recommending actions to management.
• Creates, organizes, and maintains files using database and spreadsheet programs; retrieves and organizes data into required reporting formats; collects, retrieves, and organizes data to identify financial discrepancies and resolves management inquires; recommends solutions to staff ensuring that corrections or changes are implemented properly.
• Build reporting dashboards from start to finish, including identification of strategic key performance indicators (KPIs), queries to obtain the data, visualizations, and dashboard maintenance.
• Technical expertise regarding data models, data mining and segmentation techniques.
• Expert knowledge of Power BI and databases (SQL and non-SQL).
• Perform intermediate level accounting functions.
• Prepare financial analyses and forecasting reports on monthly, quarterly, and annual basis to senior management and the Board of Directors.
• Prepare ongoing profitability analyses and reporting by partner, product, service, branch, and/or department; monitor cost control activities; and make recommendations on cost control strategies.
• Translate and map data from multiple data sources into Power BI for visualization and reporting.
• Create automated Power BI dashboards.
• Develop best Power BI approaches and practices and enhance the skills within the institution.
• Other duties: Excellent communications skills and professional demeanor.

Mortgage Lending Manager

Vice President – Member Solutions

Accounting Specialist

CRM Administrator

Financial Analyst