WCCU Credit Union

Mortgage Loan Officer

• Gathers background information on loan applicants by interviewing them
• Assists members with loan application processes
• Collects and verifies applicants' financial information
• Calculates debt-to-income and loan-to-value ratios
• Determines best loan product and options for applicants

Learning and Development

• Research, recommend, develop, and implement educational courses and quality improvement efforts.
• Develop and implement in-house training programs based on identified needs.
• Define training objectives for the programs.
• Lead administration of the on-line learning program for all credit union team members.
• Establish course assignments, communicate with learners, work with supervisors in course development.
• Maintain current knowledge of credit union regulations along with trends and new developments in training practices.
• Take a lead role in new employee onboarding.
• Confer and work with supervisors to develop, maintain, and initiate comprehensive employee training programs.
• Develop and update credit union training manuals & materials, job aids, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Research, develop, and implement leadership & supervisory management training programs.
• Provide continuing education to staff regarding safety and security.
• Coordinate training sessions on credit union related topics for members and/or the general public.

Learning and Development Specialist

Operations

• Accountable for making the non-member facing operations of the Credit Union both efficient and engaging.
• Responsible for maximizing employee productivity and effectiveness through leadership and coaching.
• Manage the day-to-day non-member facing operations of the Credit Union and establish office procedures to utilize staff and facilities most efficiently.
• Ensure that the Chief Member Service Officer is kept fully informed on all facets of the Operations Department.
• Review audit recommendations and follow up on corrective actions to avoid future concerns.
• Develop, implement, and maintain operational procedures to maximize efficiency and quality of work.
• Communicate enhancement ideas to the Chief Member Service Officer.
• Administer various projects as assigned by the Chief Member Service Officer.
• Supervises and coordinates activities of employees engaged in the credit union’s operations functions.
• Plans, prepares, and schedules staff to maintain proper staffing & ensure smooth daily operations.
• Communicates with other departments and management to resolve problems and expedite work.
• Develops & maintains constructive and cooperative working relationships with others.

Vice President – Deposit Operations

IT Support

• Work closely with all IT staff to provide technical support for WCCU employees.
• Help Desk Services for IT supported products and systems.
• Report directly to the IT Manager.
• Maintain integrity of confidential business information and follow all guidelines on confidentiality.
• Provide outstanding services to co-workers & members and thoroughly understand relevant issues and the administrative processes involved in choosing a proper course of action.
• Gain the trust and respect of members, management, and employees.
• Maintain a positive, professional, team-oriented working relationship with staff and outside vendors.
• Enhance job growth through continuing education, as required or necessary.

IT Help Desk Specialist

Software Engineer

• Develop and maintain software applications and systems using SQL, PowerBI, Java, XML, and API technologies to meet the credit union’s operational needs.
• Work closely with various departments to understand their needs, translate business requirements into technical specifications, and deliver aligned technical solutions.
• Diagnose and resolve software issues to minimize operational disruptions.
• Analyze and optimize existing code and systems for performance and efficiency.
• Integrate various systems and applications using APIs, ensuring seamless communication and functionality within the credit union’s technological infrastructure.
• Design and implement new features and enhancements to existing applications.
• Generate reports and create data visualizations using PowerBI to support decision-marking processes.
• Stay updated with emerging technologies and industry best practices to apply innovative solutions that enhance the credit union’s operations.
• Other job-related duties as may be necessary to carry out the responsibilities of this position.

Mortgage Loan Officer

Learning and Development Specialist

Vice President – Deposit Operations

IT Help Desk Specialist

Programmer