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IT Help Desk Specialist
WCCU Credit UnionIT Help Desk Specialist providing technical support for WCCU employees in a dynamic IT environment. Collaborating with staff to resolve technical issues and enhance job growth through education.
Tech Stack
Tools & technologiesVMware
About the role
Key responsibilities & impact- Work closely with all IT staff to provide technical support for WCCU employees.
- Help Desk Services for IT supported products and systems.
- Report directly to the IT Manager.
- Maintain integrity of confidential business information and follow all guidelines on confidentiality.
- Provide outstanding services to co-workers & members and thoroughly understand relevant issues and the administrative processes involved in choosing a proper course of action.
- Gain the trust and respect of members, management, and employees.
- Maintain a positive, professional, team-oriented working relationship with staff and outside vendors.
- Enhance job growth through continuing education, as required or necessary.
Requirements
What you’ll need- College degree in computer science related field or an equivalent combination of education and experience.
- Extensive knowledge of Microsoft Windows based computer systems, Microsoft Office.
- User administration skills for Microsoft Server, Microsoft Exchange and VMware.
- Knowledge of other technologies including telephones, printers, scanners, copiers and fax machines.
- Ability to provide courteous and prompt service.
- Willingness to learn and adapt to new and changing technologies and systems.
- Knowledge and ability to apply current financial service industry standards, laws, and regulations.
- Basic knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
- Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.
Benefits
Comp & perks- Maintains the confidentiality of all information.
- Adheres to applicable general Credit Union policies and procedures.
- Demonstrates continuously a helpful, friendly attitude.
- Maintains a neat and orderly work area and ensures that all negotiables and confidential records are properly secured.
- Keeps abreast of changes in field of expertise.
- Maintains orderly documentation with attention to complete and accurate detailing of all problems or correspondence.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft WindowsMicrosoft OfficeUser administrationMicrosoft ServerMicrosoft ExchangeVMwareTelephonesPrintersScannersCopiers
Soft Skills
Technical supportCustomer serviceTeam-orientedProfessionalismAdaptabilityCommunicationTrust buildingProblem-solvingConfidentialityInterpersonal skills