Waystar

Business Intelligence Developer

• Develop and maintain recurring reports and dashboards to support day-to-day decision-making across product, marketing, operations, and client engagement
• Conduct foundational analyses on KPIs such as user engagement, retention, throughput, and campaign performance to identify trends and variances
• Partner with internal stakeholders to understand data needs, translate them into report requirements, and support ad hoc analysis requests
• Assist in building clear and interpretable proof of concepts from complex data sources to support tactical and strategic goals
• Validate report accuracy and identify inconsistencies across reporting platforms
• Document reporting processes, definitions, and logic to ensure clarity and continuity
• Recommend improvements to existing reports or dashboards to enhance usability, efficiency, or business relevance
• Collaborate with cross-functional teams to support data collection, standardization, and reporting consistency
• Present findings and translate complex datasets into clear narratives supporting sales, marketing, product development, and client operations

Senior Business Intelligence Analyst

Medical Director

• Set the clinical services strategy, aligning clinical operations, client outcomes, and product performance with organizational goals
• Lead clinical adoption, optimization, and value realization of clinical products and services
• Influence product direction and roadmap planning through clinical insight, client feedback, workflow analysis, and performance trends
• Partner with Product, Technology, Data Science, and Operations teams on products, tools, and workflows
• Identify best practices, recommend process enhancements, and advance scalable solutions
• Serve as an internal and external clinical thought leader
• Analyze client workflows, documentation patterns, adoption metrics, and performance trends to identify improvement opportunities
• Evaluate clinical and system outputs for intended use, regulatory and operational expectations, and business outcomes
• Translate business strategy into functional plans, priorities, and execution guidance
• Lead resolution of complex client, operational, and product-related issues
• Serve as an escalation point for significant client concerns and drive cross-functional resolution
• Develop action plans for emerging challenges, adoption, and service performance
• Identify risks and implement mitigation strategies supporting client success, retention, and growth
• Establish strategic plans, objectives, and implementation approaches with senior leadership
• Make execution decisions and ensure operational effectiveness
• Build long-term relationships with clients, decision-makers, and key partners
• Communicate client health, business risks, mitigation strategies, and performance insights to leadership
• Collaborate across departments to improve processes and client experience
• Coach teams in exceptional service and client-facing interactions
• Direct functional areas through lower-level management and/or senior individual contributors
• Lead, develop, and coach team members
• Establish expectations, monitor performance, and drive accountability
• Oversee programs and processes supporting adoption, risk mitigation, retention, renewal, and expansion
• May oversee functional budgets, resource allocation, staffing strategy, and operational planning

Director of Clinical Services

Affiliate Manager

• Perform daily operational activities related to People Team shared services, including HR administration, case management, team member and leader support, data maintenance, and operational processes
• Coordinate and administer Shared Services programs, vendors, invoices, records, and other administrative responsibilities
• Respond to internal inquiries and requests, providing information and escalating complex issues
• Analyze operational data, service trends, and recurring issues to identify process improvement, automation, self-service, and support opportunities
• Develop, govern, and continuously improve SOPs, knowledge resources, and documentation standards
• Partner across the People Team to improve team member and leader experiences, especially key Moments that Matter
• Maintain accurate and accessible records, documentation, knowledge resources, and operational content
• Collaborate across People Team functions and business stakeholders to support seamless service delivery and cross-functional processes
• Participate in implementation, testing, adoption, and improvement of systems, AI-enabled tools, automations, processes, and enhancements
• Provide operational support for benefits administration, open enrollment readiness, immigration, contractor administration, compliance processes, and vendor-supported services
• Provide backup support for payroll administration, procedures, testing, and continuity planning
• Support Team Member Experience initiatives including recognition, philanthropy, culture activities, surveys, communications, and engagement efforts
• Adhere to company policies, procedures, and compliance standards
• Contribute to a positive and collaborative team environment

Shared Services Partner

General

• Conduct thorough record reviews to identify opportunities for best practice process improvement
• Perform reviews with sound judgment
• Demonstrate proficiency in writing effective clinical documentation queries
• Maintain a high level of productivity
• Ensure alignment with customer expectations
• Collaborate with internal teams, providing feedback from record reviews to support optimal site performance and best practice improvement

Revenue Integrity Review Specialist

Behavior Analyst

• Provide highly customized treatment for children with complex behaviors
• Develop function-based treatment plans
• Collaborate with clinical teams
• Participate in ongoing professional development

BCBA – Severe Behavior

Analyst

• Lead with integrity, deliver high-quality care, and grow careers in an environment that values ethical practice and autonomy.
• Design treatment plans based on client needs — not cookie-cutter templates — and use the full range of expertise and tools.
• Collaborate through compassion-focused clinical committees and access a wealth of resources, tools, and goal banks to deliver your best work.

Board Certified Behavior Analyst – BCBA

• Provide high-quality ABA therapy to children with autism.
• Collaborate with families to ensure effective treatment plans.
• Lead clinical initiatives and provide guidance to other BCBAs and staff.
• Monitor progress and adjust treatment plans as necessary.
• Participate in training and continuing education opportunities.
• Engage in ethical practice and prioritize meaningful supervision.