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Director of Clinical Services
WaystarDirector leading clinical services strategy and teams for Waystar’s cloud-based healthcare payments platform. Driving product adoption, workflow optimization, client outcomes, retention, and scalable service delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical operations strategy, client relationship management, and performance improvement initiatives. Proven ability to lead cross-functional teams, optimize workflows, and drive client success in a healthcare environment.
Highest-signal resume keywords
Clinical Operations StrategyCross-Functional CollaborationClient Relationship ManagementPerformance Improvement InitiativesPeople Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Specialty ExperienceUtilization ManagementClinical Documentation ImprovementWorkflow OptimizationProgram Strategy Contribution
Soft Skills
Client-Facing CommunicationOrganizational InfluencePersuasion SkillsTeam DevelopmentChange Management
Tools & Technologies
Healthcare TechnologyAI-Enabled Platforms
Certifications & Qualifications
BSNCCDSCCSCDIPCCMACM
Industry Keywords
Acute Care EnvironmentClinical ServicesPerformance TrendsRisk MitigationStakeholder Escalation
About the role
Key responsibilities & impact- Set the clinical services strategy, aligning clinical operations, client outcomes, and product performance with organizational goals
- Lead clinical adoption, optimization, and value realization of clinical products and services
- Influence product direction and roadmap planning through clinical insight, client feedback, workflow analysis, and performance trends
- Partner with Product, Technology, Data Science, and Operations teams on products, tools, and workflows
- Identify best practices, recommend process enhancements, and advance scalable solutions
- Serve as an internal and external clinical thought leader
- Analyze client workflows, documentation patterns, adoption metrics, and performance trends to identify improvement opportunities
- Evaluate clinical and system outputs for intended use, regulatory and operational expectations, and business outcomes
- Translate business strategy into functional plans, priorities, and execution guidance
- Lead resolution of complex client, operational, and product-related issues
- Serve as an escalation point for significant client concerns and drive cross-functional resolution
- Develop action plans for emerging challenges, adoption, and service performance
- Identify risks and implement mitigation strategies supporting client success, retention, and growth
- Establish strategic plans, objectives, and implementation approaches with senior leadership
- Make execution decisions and ensure operational effectiveness
- Build long-term relationships with clients, decision-makers, and key partners
- Communicate client health, business risks, mitigation strategies, and performance insights to leadership
- Collaborate across departments to improve processes and client experience
- Coach teams in exceptional service and client-facing interactions
- Direct functional areas through lower-level management and/or senior individual contributors
- Lead, develop, and coach team members
- Establish expectations, monitor performance, and drive accountability
- Oversee programs and processes supporting adoption, risk mitigation, retention, renewal, and expansion
- May oversee functional budgets, resource allocation, staffing strategy, and operational planning
Requirements
What you’ll need- BSN required
- Typically, 10+ years of clinical specialty experience in an acute care environment, including progressive leadership responsibility and cross-functional collaboration
- Demonstrated people leadership, team development, and staff management through change, performance expectations, and strategic priorities
- Experience in hospital-based clinical operations, utilization management, utilization review, clinical documentation improvement, or a related clinical-services environment
- Experience contributing to program strategy, goal setting, workflow optimization, and performance improvement initiatives
- Strong executive presence, client-facing communication, presentation, and organizational influence skills
- Experience managing complex issues, concurrent priorities, and stakeholder escalations
- Strong persuasion and relationship-management skills for guiding clients and teams through change and conflicting priorities
- Ability to travel up to 50% based on client and business needs
- For CDI-focused roles: CCDS, CCS, or CDIP preferred
- For UM-focused roles: CCM or ACM preferred
- Experience with healthcare technology or AI-enabled platforms preferred
- Master’s degree in nursing preferred
- Registered Nurse mentioned in preferred qualifications
Benefits
Comp & perks- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package with 3 medical plans and Health Savings Account company match
- Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
- Flexible time off for exempt team members + 13 paid holidays
- Paid parental leave, including maternity and paternity leave
- Education assistance opportunities
- Free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups