Shared Services Partner

Waystar

Shared Services Partner supporting HR operations for Waystar’s cloud-based healthcare payments platform. Improving service delivery through case management, process optimization, automation, and AI-enabled tools.

Posted 8/4/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR administration, operational processes, and data management while leveraging technology and automation to enhance service delivery and team member experiences. Strong focus on process improvement, compliance, and collaboration across functions.

Highest-signal resume keywords

HR AdministrationProcess ImprovementMicrosoft 365 ProficiencyWorkday ExperienceProject Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data MaintenanceCase ManagementOperational ProcessesSOP DevelopmentBenefits AdministrationPayroll AdministrationCompliance ProcessesAutomation ToolsAI-Enabled ToolsContinuous Improvement

Soft Skills

Attention to DetailProactive Problem-SolvingTime ManagementCommunication SkillsCollaboration

Industry Keywords

Shared ServicesTeam Member ExperienceVendor ManagementInternal Stakeholder SupportOperational Support

About the role

Key responsibilities & impact

Perform daily operational activities related to People Team shared services, including HR administration, case management, team member and leader support, data maintenance, and operational processes
Coordinate and administer Shared Services programs, vendors, invoices, records, and other administrative responsibilities
Respond to internal inquiries and requests, providing information and escalating complex issues
Analyze operational data, service trends, and recurring issues to identify process improvement, automation, self-service, and support opportunities
Develop, govern, and continuously improve SOPs, knowledge resources, and documentation standards
Partner across the People Team to improve team member and leader experiences, especially key Moments that Matter
Maintain accurate and accessible records, documentation, knowledge resources, and operational content
Collaborate across People Team functions and business stakeholders to support seamless service delivery and cross-functional processes
Participate in implementation, testing, adoption, and improvement of systems, AI-enabled tools, automations, processes, and enhancements
Provide operational support for benefits administration, open enrollment readiness, immigration, contractor administration, compliance processes, and vendor-supported services
Provide backup support for payroll administration, procedures, testing, and continuity planning
Support Team Member Experience initiatives including recognition, philanthropy, culture activities, surveys, communications, and engagement efforts
Adhere to company policies, procedures, and compliance standards
Contribute to a positive and collaborative team environment

Requirements

What you’ll need

Bachelor's degree in Business Administration, Finance, Accounting, Human Resources, or a related field, or equivalent practical experience
2–4 years of experience in shared services, operations, HR, customer support, project coordination, or continuous improvement
Proficiency with Microsoft 365 tools
Ability to leverage technology, AI, and automation tools to improve effectiveness and scalability
Strong attention to detail and accuracy in data entry and processing
Excellent written and verbal communication skills for professional interaction with internal stakeholders
Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment
Proactive problem-solving skills and ability to identify operational improvement, innovation, and scalable solution opportunities
Workday experience preferred
Ability to work independently and as part of a team

Benefits

Comp & perks

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package with 3 medical plans and Health Saving Account company match
Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
Flexible time off for exempt team members + 13 paid holidays
Paid parental leave, including maternity and paternity leave
Education assistance opportunities
Free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups