WATI

Software Engineer

• Maintain peak website performance with the help of WordPress themes and plugins.
• Collaborate with cross-functional teams to deliver high-quality web solutions.
• Troubleshoot and resolve technical issues promptly.
• Implement best practices for website security and performance.

WordPress Developer

Full-stack Engineer

• Implement Tools & Technologies: Support the rollout and configuration of new customer support tools, technologies, and initiatives to improve efficiency and service quality.
• Drive Automation & Innovation: Identify and implement opportunities for automation, self-service, and AI-powered solutions to reduce manual effort and enhance the customer experience.
• Partner with Support Teams: Work closely with L1 and L2 support teams to gather feedback, understand operational pain points, and propose process and tooling improvements.
• Data Collection & Analysis: Analyze customer support data across channels (Slack, email, chat, etc.) including ticket volumes, response times, resolution rates, and customer feedback to derive insights.
• Root Cause Analysis: Investigate recurring issues to uncover root causes and recommend long-term process or tooling improvements to reduce customer friction.
• Reporting & Visualization: Create reports, dashboards, and visualizations to monitor support trends, bottlenecks, performance metrics, and team productivity.
• Standardize Processes: Develop and maintain SOPs and best practices to enable consistent, scalable support operations across regions and use cases.
• Cross-functional Collaboration: Liaise with Product, Customer Success, Sales, and Engineering teams to ensure support operations are aligned with broader business goals.
• Monitor KPIs: Track and report on key performance indicators related to customer satisfaction, support quality, and operational efficiency.
• Enable Support Teams: Train and support the support teams on tools, data analysis, new processes, and system best practices.
• Own Support Architecture: Manage and maintain documentation of the support tool stack, data flows, integrations, and architecture.

Support Software Developer – Tools, AI Automation

Product Marketing

• - **Market and Customer Analysis**: Conduct ICP research & market analysis to inform product roadmap and GTM strategy to launch in LATAM
• - **Go-to-Market Strategy**: Develop plans for product launches and promotions. Define target markets and work with sales and product teams for strategy alignment.
• - **Product Positioning and Messaging**: Create clear product messages that stand out. Tailor messaging to resonate with different segments of the target audience. Build in product tours and guides for different ICPs by understanding their pain points and how Wati helps alleviate them. Keep messaging consistent across marketing channels.
• - **Content Development**: Develop product-related marketing content to support our communication channels, including competitor pages, whitepapers, videos, and presentations. Create and manage content for online campaigns such as social media, email marketing, and product announcements. Translate complex technical concepts into clear, compelling messages tailored to our target audience.
• - **Onboarding & activation**: Identify opportunities to improve the onboarding process and increase product activation
• - **Results**: Own key performance indicators (conversion, monetization, activation) and translate insights into actionable improvements for product and GTM strategy.

Product Marketing Manager

• Serve as the technical bridge between customers, product, and engineering teams; design, implement, and support solutions that bring business impact.
• Work closely with customers to understand requirements and design technical solutions using Astra - Wati’s AI Agent platform.
• Build, customize, and integrate APIs, microservices, and automation workflows.
• Collaborate with product managers to translate customer needs into product improvements.
• Deliver product demos, POCs, and technical workshops to enterprise clients.
• Debug and resolve technical issues in production environments.
• Contribute to technical documentation, best practices, and internal tooling.
• Code and collaborate directly with customers to shape product direction.

Software Engineer I, Product Solutions

Manager

• Lead channel expansion and ecosystem development in the Greater China Region (GCR), focusing on partner recruitment and enablement.
• Identify and sign high-potential partners such as advertising agencies, e-commerce service providers, and MarTech resellers.
• Deliver systematic business training and support, co-manage key customer opportunities, and improve collaboration efficiency and sales conversion.
• Own sales performance of assigned channels, design regional growth strategies, and ensure partners have clear growth paths and success plans.
• Establish evaluation, communication, and incentive mechanisms to optimize channel collaboration and resource allocation.
• Gather competitive insights and partner feedback, integrate cross-border e-commerce and marketing trends, and provide strategic input to product and marketing teams to serve Chinese outbound customers.

Channel Manager

Sales

• Lead Wati's LATAM sales team based in Brazil; structure sales operations and scale impact to drive sustainable growth.
• Achieve growth and hit sales targets by managing inbound & outbound LATAM sales team.
• Recruit, set objectives, coach, and monitor performance of sales representatives (SDRs, AEs, Presales).
• Build and implement outbound motion and sales teams across Latin America.
• Partner with Marketing and Customer Success to create integrated demand generation and enablement strategies.
• Collaborate with Sales Ops to improve CRM setup, build scalable playbooks for SDRs and AEs, and refine forecasting processes.
• Identify opportunities and market shifts in LATAM while monitoring products and competition.
• Operate with a strong weekly cadence, presenting clear revenue reports and forecasts to leadership.
• Work cross-functionally with Product, Customer Success, Customer Support, and Marketing.

Sales Manager

Account Executive

• Expand Wati’s customer base among Chinese outbound APP companies and help them leverage WhatsApp to drive sales, customer service, and user engagement
• Manage the end-to-end sales process: lead generation, qualification, product demonstrations, negotiations, and deal closing
• Work with partners to drive sales opportunities and follow up on inbound leads from the website and other channels to conversion
• Continuously develop new Chinese outbound APP clients
• Manage the sales pipeline and consistently achieve or exceed sales targets
• Collaborate closely with internal teams to ensure smooth onboarding and customer success
• Stay informed about industry trends, customer needs, and competitive products

Sales Executive, App

• As a Senior Account Executive based in Kuala Lumpur, you will play a critical role in driving new business growth for Wati in Malaysia and the wider region.
• You will act as a trusted advisor to prospects, showcasing how Wati can transform customer engagement through WhatsApp.
• This role focuses on taking demo calls, representing Wati at events, and closing deals.
• You’ll collaborate closely with marketing, partnerships, and customer success to accelerate revenue growth.
• Own the full sales cycle from qualification to close, driving new business in Malaysia and regional markets.
• Conduct compelling product demos for inbound and outbound prospects.
• Represent Wati at local and regional industry events, partner events, and webinars to generate and convert leads.
• Build and nurture relationships with mid-market and enterprise clients, particularly in eCommerce and customer engagement sectors.
• Negotiate contracts, manage deal structures, and ensure customer success from the first engagement.
• Consistently achieve or exceed quarterly and annual revenue targets.
• Provide market feedback to product and marketing teams to strengthen our offering in Malaysia and beyond.