WaterAid

Account Manager

• Manage the delivery of WaterAid’s corporate partnership marketing communications strategy to maximise influence and income-raising potential from the private sector.
• Lead a cross-functional delivery group and collaborate across WaterAid’s Communications and Fundraising directorate to deliver integrated corporate advocacy and partner communications activities, primarily targeting a private sector audience.
• Act as the primary communications contact for partnership managers, advising on communications opportunities, strategic messaging, content and tactics that deliver value for WaterAid and partners.
• Champion in-sight led and on-brand messaging and creative which resonates with target audiences.
• Advise on best use of project budget to meet objectives.
• Monitor and evaluate the impact of communications activity, fostering a proactive and positive approach to learning and improvement within delivery teams.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Communications Manager – Strategic Partnerships

Communications

• Develop and curate engaging and informative content for WAC's various communication channels, including website, social media, newsletters, and press releases.
• Oversee and manage WAC's social media accounts, ensuring consistent and impactful presence across platforms.
• Work to maintain and enhance WAC's brand identity, ensuring consistency in messaging and visual representation across all communications.
• Liaise with internal teams and external partners to gather information and stories that showcase WAC's impact and initiatives.
• Monitor and report on the effectiveness of communication strategies using analytics tools, providing insights for continuous improvement.
• Provide communication support for WAC events, including promotional material development and event coverage.

Marketing and Communications Intern

Operations

• Provide Programme Operations Leadership
• Lead IPD Business Management and Support
• Drive Collaboration, Risk and Performance
• Oversee Systems, Compliance and Assurance
• Lead Capacity Strengthening and Support

Head of Programme Operations

Events

• Managing fundraising partnerships with small and medium-sized enterprises
• Developing new business opportunities and creating stewardship journeys for employee fundraising
• Managing WaterAid’s corporate events such as WaterAid’s Dragon Boat Race
• Working with choir groups to fundraise as part of the Sing for Water event
• Stewards the 4Water volunteer network
• Supporting the delivery of WaterAid’s virtual fundraising products, including Walk for Water, Just Water, and Swim Marathon
• Delivering excellent supporter journeys and developing fundraising resources to effectively steward and engage these audiences

Senior Community and Events Fundraiser

Marketing

• Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals).
• Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications.
• Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation.
• Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience.
• Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Marketing Manager – Supporter Retention

• Work closely with multiple internal and external teams, creative and media agencies and printers. Manage key agency relationships, including liaising with account managers to deliver campaigns and projects.
• Be responsible for developing the strategy, analysis and reporting of ongoing Press Insert and Door Drop campaigns.
• Work with the Insight Team and creative agencies to manage and deliver audience focussed communications.
• Support the Senior Marketing Manager (Supporter Activation) to prepare annual plans and budgets and manage monthly cost monitoring and invoice processing.
• Collaborate with relevant colleagues in other departments to identify and implement new cross-working opportunities
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Senior Marketing Officer – Supporter Activation

Content Creator

• Lead on delivering a digital talent strategy for WaterAid’s brand, fundraising and political campaigning activities that aligns with the social and digital teams aims:
• Building on the exposure from the #TeamWater campaign in 2025, lead on engaging the YouTube creator community to strategically engage and meaningfully grow our Gen Z audience on the channel.
• Drive and deliver strategic online and offline talent engagement for WaterAid UK organisational priorities, securing talent, creator and influencer support for key communications campaigns and projects
• Lead in developing ideas and implementing new income streams with talent online and on social channels.
• Lead with internal and external stakeholders and help shape decisions around how to progress projects.
• Responsible for strong relationship building and management with talent and their agents, and ensuring they deliver on their commitments.

Content Creator – Celebrity Manager

Director

• Lead WAUK annual planning process. Support WAUK ED Finance, Technology and Strategic Planning to develop UK business plan.
• Lead global annual planning process: work with WaterAid members to align member business plans that maximise the potential contribution of each member to WaterAid’s Global Strategy and impact.
• Coordinate global and WAUK reporting at year end, ensuring a coherent narrative over time that provides clarity for UK Board and WaterAid international Board.
• Coordinate WAUK Quarterly Performance Review (QPR) process, delivering quarterly reporting to the UK DT and Board.
• Provide effective leadership to the Strategy, Planning and Performance team ensure high levels of motivation and engagement as well as strong relationships across the organisation.
• Lead on strategy and performance communications, working with the internal and external communications teams ensure all staff and relevant external audiences have a good understanding of WaterAid’s Global Strategy and our performance (Global and UK)
• Lead the project management support to key WAUK and WAi projects, as required
• Own the Global Performance Management Framework to assess performance against WaterAid’s Global Strategy. Ensure this is aligned and integrated with member-level performance assessment processes.
• Own the development and evolution of WaterAid’s Global Strategy, ensuring effective analysis of external trends and context, drawing on expertise, experience and perspectives from across the organisation.
• Provide support, advice and guidance to enable effective, aligned implementation of the strategy across all members, including support programmes of change and / or individual change projects
• Lead on any multi-annual review of progress against the Global Strategy to assess contribution to global change, identify achievements and challenges, lessons learned and recommendations.

Strategy, Planning and Performance Director

Program Manager

• Provide leadership, strategic guidance and oversight for assigned projects: This includes leading in all aspects of the project cycle, to ensure project start-up, implementation and close-out are in line with WaterAid quality principles and standards, donor guidelines, and industry best practices.
• Donor compliance, reporting and budgeting: Ensure all assigned programs are in compliance with donor requirements and support other IP staff with donor compliance on non-assigned grants. Lead in the preparation and/or review of WAC baseline and end-line reports, periodic narrative and financial reports, proposals, work plans and budgets within the required formats. Ensure internal sign-off as necessary.
• Agreement preparation and review: The HPM will take a lead role in the development and review of partnership teaming agreements as part of program implementation and WA member-to-member (M2M) agreements which set out the roles and responsibilities and partnership parameters between WA members engaged on specific programs. In some instances, the HPM will be required to ensure that agreements assigned to other IP colleagues are adequately reviewed and completed to a satisfactory level.
• Technical advisor collaboration: Ensure that all programs within the IP portfolio receive sufficient technical expertise from various WA federation technical advisors, including seeking input as needed, following up on recommendations and using their expertise to pursue program quality.
• Lead the development of project learning: Identify opportunities for continuous learning, to improve the quality of programming and in line with WaterAid’s Planning, Monitoring, Evaluation and Reporting (PMER) guidelines. The HPM will work with the M&E teams in each Country Program and partners, to promote adapted accountability systems which feed into programmatic learning.
• Monitoring & Evaluation (M&E): Ensure that fully functional M&E systems are in place and aligned with donor requirements for all assigned grants while supporting other grants within WA’s portfolio as needed. The HPM will collate, analyse and evaluate program performance data following WaterAid and donor guidelines. The HPM will proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.
• Quality Assurance and Quality Control (QA/QC): Coordinate extensively with federation leads, Regional Offices and CP counterparts on issues of QA/QC to ensure that appropriate standards and expectations are in place for every WAC-led program. The HPM will work with relevant federation counterparts and WAC colleagues to ensure that the standards are effectively implemented to ensure the delivery of quality programming.
• Partnership development: The HPM will act as the lead and focal point for partnership engagement for program implementation purposes on programs assigned to the HPM portfolio and support on those assigned to others. The HPM will also advise the IP team on partnership issues from a strategic and business development perspective as relationship opportunities emerge.
• Stakeholder engagement: Maintain communication with relevant stakeholders, including partners and project consortium members on issues affecting the management of donor agreements, plans and strategies while ensuring strong and mutually beneficial relationships.
• Financial management: Ensure timely and appropriate project expenditures are in line with work plans and budgets and efficient use and stewardship of project material sources. It will be critical for the HPM to understand financial requirements of donors and WaterAid policies to provide detailed oversight to budget planning, expenditures and financial reporting.
• Cross-departmental collaboration: Take a lead role in working with other departments within WAC to ensure that all programs comply with donor requirements (primarily the finance department) and to integrate program knowledge as part of joint departmental initiatives such as donor outreach activities, communications and branding initiatives and fundraising-based reporting.
• Supervision: Provide line management to the IP team’s SWISH Program Manager and Program Officer. Undertake other related tasks and assignments to be delegated by the Director, IP.

Head of Program Management

Manager

• Manage the day-to-day running of the Speaker Network and volunteer Speakers and overseeing Administrators who coordinate and process Speaker requests.
• Lead and manage the Speaker Network, recruiting volunteers and training them to deliver high-quality talks and workshops.
• Develop, deliver, and maintain educational resources, including Key Stage WASH curriculum materials, ensuring best practice in language, design, and child-friendly visuals.
• Manage operational processes and systems, embedding best practice in volunteer management, GDPR compliance, and safeguarding.
• Monitor performance, manage budgets and KPIs, and contribute to reporting, evaluation, and future planning.
• Lead on strategic initiatives, contributing to the development of a unified volunteer stewardship journey across WaterAid.