WaterAid

Events

• Manage, with support from the Special Events Manager – Partnerships and Operations on the delivery of all event logistics and operational plans for all our festival activity, including onsite operations, equipment management, schedules, logistics and onsite delivery.
• Manage, with support from the Special Events Manager – Partnerships and Operations, all operations and processes around merchandise and stock management at festivals.
• Develop and create risk assessments and support with incident management planning for all areas of our onsite events activity.
• Provide support on project management and delivery of other non-festival special events.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Special Events Logistics Officer

Director

• Provide strategic and technical leadership to WaterAid UK’s programmes
• Lead the Programme Support & Knowledge Team
• Lead programme learning and knowledge management
• Oversee programme support and capacity development
• Support fundraising, external engagement, partnerships and communications
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Programme Support Director

Manager

• Deliver and continually optimise organic social media strategy.
• Line manage the Social Media Manager.
• Lead on the expansion of the digital channel mix in key growth areas.
• Refine and continually optimise WaterAid’s approach to social video.
• Lead on delivering priority digital engagement projects.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Senior Digital Engagement Manager

Marketing

• Lead the strategic development of integrated campaigns, ensuring a balanced focus on fundraising income maximisation and mass public action/mobilisation.
• Provide direct line management to the Campaigns Project Manager and champion best practice in project governance and execution.
• Direct cross-functional collaboration to align internal teams (Advocacy, Digital, Brand) and external agencies for seamless, high-impact campaign delivery.
• Own the income performance of the integrated campaign portfolio, driving a test-and-learn strategy and providing strategic insights to senior leadership.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Senior Marketing Manager – Integrated Marketing, Public Campaigning

• **About the role**
• As our Senior Marketing Manager - Retention & Engagement, you will strategically lead the team responsible for the £34 million existing supporter income stream and work closely with and the wider Supporter Marketing Team and teams across Communication and Fundraising to maximise Supporter Lifetime Value.
• In this role, you will:
• - **Own and deliver the strategic priorities for Supporter Engagement and Retention**, holding accountability for the **£34 million income target** and the maximisation of Supporter Lifetime Value.
• - **Provide direct line management to a team of five** specialists, leading the strategic prioritisation and delivery of the entire retention portfolio (Appeals, HV, Email, Stewardship, Magazine).
• - **Lead the annual and long-term budget planning process**, driving accurate forecasting and optimal resource allocation for the retention function.
• - **Design and champion the omnichannel Supporter Journey roadmap**, ensuring a unified, personalised experience that strengthens supporter loyalty and engagement.
• - Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Senior Marketing Manager – Retention and Engagement

Account Manager

• Provide executive support to the Directors of Strategic Partnerships and Performance & Insight, anticipating needs and managing diaries and high-quality materials for internal and external engagement.
• Coordinate departmental and leadership meetings, ensuring agendas, logistics and follow-up actions are delivered and reported to stakeholders including Board and Committee members.
• Support delivery of strategic initiatives and transformation projects, maintaining oversight of priorities, deadlines, and departmental records, and identifying opportunities for continuous improvement.
• Lead internal communications planning and collaboration across Strategic Partnerships and Performance & Insight, managing SharePoint sites, induction programmes, and collaborating with other PAs to align processes and share best practices.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Special Events Logistics Officer

Programme Support Director

Senior Digital Engagement Manager

Senior Marketing Manager – Integrated Marketing, Public Campaigning

Senior Marketing Manager – Retention and Engagement

Personal Assistant to Directors, Strategic Partnerships and Performance & Insight