Warner Pacific Insurance Services

Human Resources

• Provide administrative assistance to Senior Vice President of Human Resources.
• Collaborate and support the HR team with assigned projects.
• Maintain and update employee records in HRIS, ensuring data accuracy.
• Auditing of Employee files and HRIS systems as needed.
• Assist with onboarding experience for multiple states.
• Act as liaison between employees and management to help assist with employee inquiries.

Human Resources Coordinator

Customer Support

• Support the development and implementation of multi-channel marketing campaigns across email, social, web, and events in collaboration with the marketing team.
• Assist in the production, quality control, and distribution of marketing materials, maintaining brand consistency and compliance.
• Maintain and monitor marketing project trackers, timelines, and Jira tickets to ensure visibility, progress, and accountability.
• Assist in management of creative workflows including content review, proofreading, and approval cycles for campaigns and collateral.
• Support the coordination and management of promotional items, including sourcing, ordering, and tracking to meet event and marketing needs.
• Oversee social media scheduling, post-performance, and engagement analytics.
• Support internal communications and company-wide announcements to enhance engagement and alignment.
• Manage Continuing Education (CEC) credit tracking and ensure timely reporting to participants.

Marketing Support Specialist

• Serve as the first point of contact for brokers and clients using Warner Pacific’s technology tools, troubleshooting issues and determining the best resolutions.
• Provide exceptional customer service, ensuring that all users receive efficient and professional support.
• Log all support requests and inquiries into the company’s Customer Relationship Management (CRM) system.
• Work closely with IT staff to diagnose and resolve issues reported by clients.
• Troubleshoot and resolve software and hardware incidents across various operating systems, including Windows and Mac, as well as multiple software applications.
• Take ownership of technical issues by performing root cause analysis and implementing temporary or permanent solutions to restore service as quickly as possible.
• Escalate complex issues to appropriate teams when necessary.
• Maintain excellent verbal and written communication skills, effectively interacting with technical and non-technical colleagues at all levels of the organization.
• Exhibit adaptability and flexibility, assisting in other areas of the department or company as needed.
• Stay up to date with the latest technology and internal system processes by attending necessary training sessions.
• Perform other duties as assigned, in alignment with the role’s level of responsibility.

Human Resources Coordinator

Marketing Support Specialist

Tech Support Specialist I – CST/EST Zone