Warner Pacific Insurance Services

Customer Support

• Serve as the first point of contact for brokers and clients using Warner Pacific’s technology tools, troubleshooting issues and determining the best resolutions.
• Provide exceptional customer service, ensuring that all users receive efficient and professional support.
• Log all support requests and inquiries into the company’s Customer Relationship Management (CRM) system.
• Work closely with IT staff to diagnose and resolve issues reported by clients.
• Troubleshoot and resolve software and hardware incidents across various operating systems, including Windows and Mac, as well as multiple software applications.
• Take ownership of technical issues by performing root cause analysis and implementing temporary or permanent solutions to restore service as quickly as possible.
• Escalate complex issues to appropriate teams when necessary.
• Maintain excellent verbal and written communication skills, effectively interacting with technical and non-technical colleagues at all levels of the organization.
• Exhibit adaptability and flexibility, assisting in other areas of the department or company as needed.
• Stay up to date with the latest technology and internal system processes by attending necessary training sessions.
• Perform other duties as assigned, in alignment with the role’s level of responsibility.

Tech Support Specialist I – CST/EST Zone