Würth MRO, Safety, & Metalworking

Outside Sales

• Travel the defined territory to grow business through direct face to face contact with customer base
• Builds customer relationships through consultative selling techniques, soliciting orders and/or talking with customers via phone and virtual meeting place technology
• Collaborate with customer service and branch location to develop new business
• Work with inside sales representatives to establish contact for customers to place orders, delivery schedule and obtain pricing information
• Quote prices on products and determines if a customer would fit into a volume purchase program
• Responsible for keeping abreast of customer purchases by using monthly customer reports
• Follow up on any samples or catalogs issued to prospective or existing customers
• Work with Product Trainer to gain knowledge of what applications products are used for so customers are kept informed of current developments
• Promptly meet territory reporting deadlines and have competitive reconnaissance
• Responsible for recording activities and opportunities in our CRM on a daily basis
• Supply company with information regarding any customer feedback and be a resource to all current sales channels
• Plan and organize sales strategies
• All other duties as assigned

Outside Sales Account Manager

Account Executive

• Manage and Grow Book of Business
• Maintain regular contact with existing clients to strengthen relationships and drive repeat business
• Identify opportunities to upsell and cross-sell products or services
• Track account activity and ensure customer satisfaction
• Conduct cold calls and outreach to prospective customers to build a strong sales pipeline
• Qualify leads and identify customer needs
• Schedule meetings or demos as appropriate to advance opportunities
• Serve as a primary point of contact for customer inquiries and concerns
• Investigate and resolve issues in a timely and professional manner
• Partner with internal teams to ensure service delivery meets customer expectations
• Meet or exceed individual sales targets and KPIs
• Maintain accurate records of customer interactions in CRM systems
• Provide regular updates on pipeline activity and forecasts

Inside Sales Representative

Representative

• Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
• Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
• Maintain expert knowledge of program systems and operations.
• Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
• Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
• Comply with all organizational policies and procedures, including internal and customer safety standards.
• All other duties as assigned.

Inventory Management Representative

Manager

• Own digital merchandising strategies across all customer-facing digital channels, including featured products, category promotions, seasonal assortments, strategic product placement, searchandising, and recommendation experiences
• Manage category landing page strategies, featured assortments, product placement, and browse experiences that support customer acquisition and conversion goals
• Establish standards and governance for product relationships and recommendation experiences across the site
• Build recommendation capabilities from the ground up by defining business rules, governance processes, customer experience standards, and success metrics
• Develop and execute a long-term product recommendation strategy including co-view, related items, accessories, alternatives, substitutes, upsell, and cross-sell experiences
• Own and maintain the customer-facing product hierarchy, category structure, and digital taxonomy across all eCommerce channels
• Partner with Product Information teams to define, assign, and maintain category-level attribute frameworks that improve filtering, navigation, search, and discoverability
• Optimize search, facets, filters, navigation, and browse experiences using customer behavior and performance analytics
• Utilize customer behavior, search, merchandising, and sales analytics to identify growth opportunities and customer friction points
• Lead testing and experimentation initiatives focused on improving discoverability, conversion, average order value, engagement, and revenue growth
• Monitor KPIs related to search performance, category engagement, recommendation performance, conversion, average order value, customer retention, and revenue
• Support website redesign, search optimization, personalization, recommendation, and digital transformation initiatives

Digital Merchandising Manager

Product Specialist

• Execute product authoring, maintenance, enrichment, publication, and retirement activities throughout the product lifecycle
• Support assortment growth initiatives by onboarding and enriching new products, supplier assortments, and expanded product lines
• Acquire, validate, normalize, enrich, and maintain product information from suppliers, manufacturers, data aggregators, AI-generated content, and internal sources
• Maintain product specifications, descriptions, images, documents, attributes, classifications, and supporting product content across systems
• Execute product taxonomy mapping, category assignments, SKU reclassification, and product classification initiatives
• Support taxonomy modernization efforts designed to improve customer navigation, product discoverability, filtering, and search experiences
• Execute attribute mapping, attribute assignment, inheritance models, and ongoing maintenance of category-level attribute frameworks
• Support development and maintenance of approved attribute value standards and Lists of Values (LOVs)
• Validate products against established taxonomy, classification, attribute, and content governance standards
• Monitor and maintain product eligibility standards across eCommerce, marketplaces, syndication partners, and other digital channels
• Identify products that fail eligibility, enrichment, content, attribute, or quality standards and execute corrective actions
• Conduct data quality audits and remediation activities to improve completeness, consistency, accuracy, and usability
• Support website redesign, search optimization, navigation improvements, merchandising enhancements, and digital transformation initiatives
• Partner with Digital Merchandising to improve product discoverability and customer engagement through improved content, classifications, and attributes
• Support creation and maintenance of product relationships including accessories, alternatives, substitutes, related items, and cross-sell opportunities
• Support Product Information Management (PIM) implementation, migration, validation, testing, training, and ongoing administration activities
• Execute product data migration, mapping, transformation, cleansing, and validation activities across systems
• Assist with development and documentation of product information standards, processes, operating procedures, and eCommerce data models
• Coordinate with suppliers and internal stakeholders to obtain, validate, and improve product information
• Support continuous improvement efforts focused on customer experience, product information quality, operational efficiency, and digital growth

Product Information Specialist

Product Manager

• Establish and maintain enterprise product information governance frameworks, standards, policies, ownership models, and stewardship processes.
• Define and maintain the product information operating model, including roles, responsibilities, workflows, controls, and governance procedures.
• Own the enterprise product data dictionary, business glossary, field definitions, business rules, and product information standards.
• Define and govern key product information entities, relationships, hierarchies, classifications, and the eCommerce product data model.
• Serve as the business owner and subject matter expert for Product Information Management (PIM) capabilities.
• Lead PIM implementation, optimization, adoption, training, and long-term roadmap initiatives.
• Define future-state product information workflows supporting product onboarding, enrichment, maintenance, publication, and retirement processes.
• Establish and govern processes supporting product creation, maintenance, enrichment, publication, and retirement.
• Define standards and workflows for supplier content acquisition, product enrichment, content validation, and ongoing maintenance.
• Lead the design and governance of product taxonomy structures, category frameworks, classification standards, and attribute strategies.
• Define category-level attribute requirements, inheritance models, approved Lists of Values (LOVs), and data standards.
• Establish and govern product eligibility standards for publication across eCommerce, marketplaces, syndication partners, and other digital channels.
• Develop and maintain data quality frameworks, scorecards, KPIs, monitoring processes, and remediation workflows.
• Partner with Digital Merchandising to ensure taxonomy, attributes, and data standards support discoverability, search, navigation, filtering, and recommendation experiences.
• Drive organizational alignment around product information standards, governance, customer experience requirements, and digital transformation initiatives.

Product Information Manager

• The position sells and promotes Wurth/MSM (Northern Safety's) catalog products.
• Must continually generate new business while continuing to service the existing territory base.
• This involves calling on existing customer base plus cold calling of potential customers within the defined sales territory.
• Travel the defined territory to grow business through direct face to face contact with customer base.
• Builds customer relationships through consultative selling techniques, soliciting orders and/or talking with customers via phone and virtual meeting place technology.
• Collaborate with customer service and branch location to develop new business.
• Work with inside sales representatives to establish contact for customers to place orders, delivery schedule and obtain pricing information.
• Quote prices on products and determines if a customer would fit into a volume purchase program.
• Responsible of keeping abreast of customer purchases by using monthly customer reports.
• Follow up on any samples or catalogs issued to prospective or existing customers.
• Work with Product Trainer to gain knowledge of what applications products are used for so customers are kept informed of current developments.
• Promptly meet territory reporting deadlines and have competitive reconnaissance.
• Responsible for recording activities and opportunities in our CRM on a daily basis.
• Supply company with information regarding any customer feedback and be a resource to all current sales channels.
• Plan and organize sales strategies.
• All other duties as assigned.