Provide Accounts Receivable and Collections services to customers for all Lines of Business supported, including mid to large-market and strategic relationships
Act as expert advisor on Accounts Receivable and Collections services and primary point of contact for billing and collection inquiries
Research and resolve complex internal and external billing and payment inquiries
Perform billing, cash application, reconciliation, customer research and exception activities
Create, review, and recommend documents to generate customer billing
Use data-driven approach to resolve billing disputes and payment issues
Execute internal and external collection activities; recommend billing adjustments, write-offs, and customer refunds for approval
Prepare timely and accurate billing and reconciliation reports
Identify at-risk customers and coordinate with Sales, Management, and partners to resolve issues
Analyze customer requirements and recommend billing structures to support complex requirements
Identify and escalate system or process trends; work with leadership on solutions
Comply with data integrity, security policies, internal controls, and procedures
Help onboard and mentor new teammates and flex as needed to support business needs
Requirements
Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues
Bachelor’s degree in Accounting, Finance, or related field preferred
One year of experience working in an ERP based Accounts Receivable environment preferred
Active Accounts Receivable Specialist Certification preferred
Solid understanding of basic accounting principles; familiarity with SAP preferred
Strong problem-solving, documentation, research, resolution, data analysis and multi-tasking skills
Critical thinking and analytical, solution-oriented approach
Ability to perform detailed numerical work and meet tight deadlines
Excellent communication and interpersonal skills
Proficient in MS Office applications and reporting using data
Must be available to work within the full range of division hours of operation