Vonage

Support Engineer

• Review and catalog the network(s) for clients and confirm they are VoIP equipped
• Ensure phone and feature setups are working properly
• Provide recommendations on future enhancements
• Assist the Retention Team in resolving escalated customer problems
• Provide high-level support as a contributor to Partner Support
• Balance inbound calls and emails, as well as assisting the Partner Support Team in a scheduled environment
• Handle escalated issues sent to you by management and executive leadership
• Provide customer-focused support using clear and descriptive methods
• Manage and complete projects on time
• Work within multiple scheduling and ticketing programs
• Coordinate with various departments to provide internal education and assistance
• Advise customer on network topology and configuration
• Determine the source of customer issues (hardware, software, user access, other)
• Document resolutions for future reference

Partner Support Technician

Human Resources

• Support the administration of employee benefits programs, including health, life, retirement, and wellness offerings.
• Respond to employee queries related to benefits and escalate issues as appropriate.
• Assist with the coordination of benefits meetings, events, and vendor calls, including scheduling, agendas, and minutes.
• Raise and manage purchase orders for benefits vendors and suppliers, ensuring timely processing and compliance with internal policies.
• Help maintain accurate records in HR systems and conduct audits of benefits data.
• Assist with the preparation and delivery of internal benefits communications and materials.
• Support the planning and execution of open enrollment, including testing systems and assisting employees.
• Work closely with HR professionals and external vendors, gaining hands-on experience in a dynamic, fast-paced environment.

HR Benefits Intern

Graphics Designer

• Create multi-discipline marketing assets and ensure they are executed to the highest standard while maintaining brand consistency (approximately 50% of role)
• Assist C-suite and senior executives with strategic communications, preparing high-impact presentations that clearly convey complex information through visualization and storytelling (approximately 50% of role)
• Collaborate seamlessly with executive leadership and cross-functional teams
• Manage various projects, work under pressure to meet tight turn times, and prioritize large workloads
• Internalize Vonage Branding Guidelines to ensure consistency across all deliverables
• Report directly to the Sr Director, Brand, Creative & Campaigns
• Schedule flexibility is required and work may involve flexible hours to hit deadlines

Senior Strategic Graphic Designer

Director

• Act as catalyst for unlocking and championing go-to-market and product synergies between Vonage and Ericsson group
• Define, develop, and execute initiatives engaging shared customers, suppliers, and partners
• Collaborate closely with Vonage API sales and product teams
• Serve as strategic liaison to Ericsson business and sales units and corporate functions (sourcing, IT)
• Deliver measurable value for Vonage while amplifying Ericsson ecosystem strengths
• Lead cross-functional initiatives and stakeholder alignment

Director, Synergies

Project Manager

• Provide project management support for moderately complex projects within a diverse client base.
• Work with client stakeholders to understand key business and process issues and identify where and how Vonage can help.
• Work with cross-functional Vonage stakeholders to define project plans and scope based on client needs and expectations.
• Support all aspects of project planning and execution, including requirements gathering, chartering, scope definition, project planning, resource estimation and staffing, risk and change management, close-out, reporting.
• Facilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out.
• Ensure client needs and expectations are considered and addressed in all project phases.
• Prepare and update project-related communication and presentation packages.
• Monitor metrics and report on progress, issues and status.
• Ensure overall project management consistency and adherence to Vonage standards, practices and policies.
• Participate in post-project evaluation sessions.
• Identify and recommend process improvement strategies.

Senior Project Manager, Professional Services

Architect

Join Vonage and help us innovate cloud communications for businesses worldwide!
Modern mobile networks have advanced and intelligent capabilities, which have historically been inaccessible to developers. Now we are making network APIs accessible globally, with a vision that new applications will work anywhere and on any network, making it easier and quicker for developers to innovate. Easily accessible advanced network capabilities will open up the next frontier in app development and empower developers to create new use cases across many sectors.
Vonage is leading the change in the industry and to accomplish this in the most efficient and effective way, a clear governance structure and strong execution engine will be critical. Architecture is a cornerstone for the future success of Vonage.
In the job role as a Principal Architect you will be part of a team that enables the needed transformation and improves cross portfolio architecture alignment. The team is responsible for driving the holistic architecture for Vonage and the needed governance and community that enables it. We work closely with architects across Vonage and Ericsson.
Key responsibilities: Lead cross Vonage architecture, ensuring it supports our mission to deliver innovative and compliant solutions and drive the technology evolution; Identify the need-, drive-, and participate in-, architecture evolution studies; Drive the evolution of the architecture together with the architecture community; When applicable, participate in architecture governance bodies across the Vonage organization and there contribute to a sound and aligned architecture; Engage in Technology Strategy work.

Principal Architect

Program Manager

• Lead startup engagement efforts, identifying high-potential founders, fostering strategic partnerships, and driving early adoption of Vonage’s high-value APIs (e.g., RCS and Silent Auth).
• Own end-to-end program design and management, including onboarding, incentive structures, credit allocations, events, and collaborations to drive API adoption.
• Collaborate with product, sales, and developer relations to provide technical guidance and support to startups.
• Organize and participate in targeted events, workshops, and partner activations to connect Vonage with startup communities.
• Monitor startup usage and engagement, disburse incentives in milestones based on performance.
• Gather actionable insights on new API applications and market needs to inform product strategy.
• Identify high-potential startups for strategic investment opportunities with partners like Ericsson Ventures.

Startup Program Manager

Developer Relations

• Lead and Inspire: Recruit, mentor, and lead a high-performing team of Developer Relation Engineers, fostering a collaborative, inclusive, and innovative culture.
• Define the Strategy: Develop and own the team's strategy and roadmap, defining the key initiatives that will improve the developer journey, from initial onboarding to advanced application development.
• Drive Technical Excellence: Oversee the design and development of high-impact technical artifacts, including large-scale demos, public-facing tools (CLIs, SDKs), and reference architectures that showcase the power and versatility of our products.
• Champion Content and Community: Guide the team in transforming their engineering work into compelling technical content, such as in-depth tutorials, blog posts, and conference presentations, to educate and grow our developer community.
• Be the Developer's Advocate: Act as an important bridge between the external developer community and our internal Product and Engineering teams. Systematically gather, synthesize, and relay developer feedback to drive meaningful product improvements.
• Build for AI-Assisted Development: Create a seamless developer experience for AI-assisted coding, model integration, agentic AI workflows, and intelligent automation, with best practices, examples, and documentation that enable developers to use AI effectively.
• Prioritize for Impact: Manage the team's backlog and prioritize projects using a data-informed framework to ensure we are always focused on the most valuable initiatives for the developer community and the business.
• Measure Success: Define, track, and report on the team's Key Performance Indicators (KPIs), demonstrating the impact of our developer engagement efforts.
• Collaborate Across Functions: Build strong partnerships with leaders in Product, Engineering, and Marketing, as well as the other Developer Relations leaders to ensure a cohesive and world-class developer experience.

Sr. Manager, Developer Relations Engineering

Business Development Rep

• Prospect and create new leads to increase B2B sales pipeline
• Route qualified opportunities to our sales team by setting Appointments in order to convert into workable Opportunities
• Conduct sales development best practices with email, phone, and social in coordination with our enablement tools
• Utilize and leverage SalesForce CRM as well as our Sales Engagement Software
• Successfully manage and overcome prospects’ objections
• Hustle and Persistence
• Exceed monthly quota of qualified appointments/opportunities
• Expertly build interest and opportunities with new prospects
• Using lead generation tools to routinely extract contacts and craft accurate and targeted lists
• Meeting and exceeding daily activity objectives
• Be a brand champion and educate prospective clients on Vonage Contact Center (VCC)
• Own a deep knowledge on VCC and other Vonage product solutions