Senior Project Manager, Professional Services
Vonage
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide project management support for moderately complex projects within a diverse client base.
- Work with client stakeholders to understand key business and process issues and identify where and how Vonage can help.
- Work with cross-functional Vonage stakeholders to define project plans and scope based on client needs and expectations.
- Support all aspects of project planning and execution, including requirements gathering, chartering, scope definition, project planning, resource estimation and staffing, risk and change management, close-out, reporting.
- Facilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out.
- Ensure client needs and expectations are considered and addressed in all project phases.
- Prepare and update project-related communication and presentation packages.
- Monitor metrics and report on progress, issues and status.
- Ensure overall project management consistency and adherence to Vonage standards, practices and policies.
- Participate in post-project evaluation sessions.
- Identify and recommend process improvement strategies.
Requirements
- Bachelor’s Degree in Engineering, Computer Science, technology, business or related technical field.
- Prior experience (3-4 years) in a project management or related position.
- Strong experience with cross-department project coordination.
- Strong organizational and prioritization skills.
- Strong facilitation experience.
- Strong interpersonal and communication skills, including technical writing skills.
- Ability to influence project assessment, planning, design, development and implementation processes.
- Ability to work effectively externally with client managers and functional stakeholders and internally with business, technical and operational teams.
- Ability to help spin-up new teams and determine the most effective project management methodology suitable for given situations and objectives.
- Ability to apply analytical skills to evaluate and interpret technical and system problems.
- Ability to work effectively with technical and non-technical people.