Vonage

Operations

• Lead and mentor a global voice operations team focused on reliability, performance, and scalability
• Manage daily operations, including incident response and on-call coordination
• Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components
• Analyze SIP signaling and call flows to identify issues and implement fixes
• Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions
• Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements
• Strengthen our voice systems with automation, monitoring, and proactive performance improvements
• Ensure all systems align with cloud and enterprise security best practices

Manager, Voice Operations – Infrastructure

SDET

• Define and lead the performance engineering strategy across high-availability, cloud-native telecom platforms
• Lead, train, and coordinate a distributed guild of SDETs
• Design, develop, and evolve scalable backend performance frameworks using k6, Python, Java, or TypeScript
• Implement and manage production traffic replay strategies
• Own and drive performance, load, stress, endurance, scalability, and resilience testing
• Validate real-time communication systems, event-driven architectures (Kafka, RabbitMQ)
• Integrate performance testing into CI/CD pipelines
• Leverage observability tooling (Grafana, CloudWatch, Coralogix, VictoriaMetrics, PMM)
• Establish performance benchmarks, SLAs, SLOs, and error budgets
• Collaborate with architecture and data teams to identify bottlenecks
• Analyse and optimise performance across both legacy monolith systems and modern microservices architectures

Lead Performance Tester, SDET

Affiliate Manager

• Define enablement approach across Channel and TSD partner segments
• Align programs to business goals (growth, adoption, delivery quality)
• Build structured partner journeys
• Work across Sales, Partner, Product, and Service Delivery
• Define success metrics for partner enablement

Partner Enablement Specialist

Inside Sales

• Working collaboratively with our Sales Development team to establish healthy pipeline
• Leverage our tech stack to optimize your efficiency, logging all activities
• Create client demos/presentations, quotes/proposals for an efficient and customer centric experience
• Conduct high-level conversations with C-Level and VP-Level Executives to address business needs
• Employ solution-selling techniques to effectively guide sales process to close
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecast sales activity and revenue achievement while creating satisfied customers
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities

Inside Sales Specialist – SMB WEST

Developer Relations

• Create and maintain comprehensive technical documentation, code samples, and tutorials that demonstrate best practices for implementing Verify, Identity Insights, and other network API integrations
• Host webinars, workshops, and hackathons to educate developers on building secure authentication flows, implementing fraud detection, and leveraging carrier network data
• Develop and maintain tools that help keep API documentation current, including automated testing of code samples and integration examples
• Design and contribute to SDKs and developer tools that simplify integration of network APIs across multiple platforms and programming languages
• Gather and analyze developer feedback to identify opportunities for API improvements, better developer experiences, and new network-powered features
• Work closely with Product, Engineering, and Support teams to ensure tooling aligns with platform capabilities, security requirements, and developer needs

Manager, Voice Operations – Infrastructure

Lead Performance Tester, SDET

Partner Enablement Specialist

Inside Sales Specialist – SMB WEST

Network Applications Developer Advocate