Lead and mentor a global voice operations team focused on reliability, performance, and scalability
Manage daily operations, including incident response and on-call coordination
Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components
Analyze SIP signaling and call flows to identify issues and implement fixes
Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions
Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements
Strengthen our voice systems with automation, monitoring, and proactive performance improvements
Ensure all systems align with cloud and enterprise security best practices

Requirements

7+ years of strong technical experience (ideally managing large-scale voice operations or DevOps teams)
4+ years of experience managing engineering teams
Knowledge of SIP stack, call flows, and voice troubleshooting
Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience
Proven background in on-call operations and incident management
Solid understanding of AWS cloud platform
Familiarity with voice security practices and compliance frameworks.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SIP signalingcall flowsSBCspolicy serversautomationmonitoringincident managementAWS

Soft Skills

leadershipmentoringcollaborationproblem-solving