VON Canada

Client Services Representative

• Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
• Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
• Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
• Support clients, nurses, and home support workers to ensure they receive high-quality care
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
• Protect confidential information about clients, colleagues, suppliers, and VON's operations
• Perform other duties as assigned

Client Service Associate, Planning & Scheduling – Temporary

Client Service Associate – Planning & Scheduling

Human Resources

• The Director Labour and Employee Relations manages a team of Labour and Employee Relations professionals in the execution of VON’s national Labour and Employee Relations Strategy.
• The Director is accountable for labour and employee relations services, including collective agreement administration, grievance and arbitration management, labour negotiations, workplace investigations, legislative compliance and management coaching.
• Establishes performance standards, and operational practices to ensure consistent, high-quality labour and employee relations services.

Director, Labour and Employee Relations

Case Coordinator

• Coordinate and provide Family Home support for a caseload in accordance with program criteria
• Ensure referrals and support are provided in emergency and urgent situations
• Participate in the screening and matching of new Family Home Providers
• Complete client assessments using conversation based methodology
• Develops and conducts a comprehensive therapeutic rapport
• Monitors client progress and adjusts care plans as required

Client Service Associate, Planning & Scheduling – Temporary

Client Service Associate – Planning & Scheduling

Director, Labour and Employee Relations

Case Coordinator, Family Supports