VON Canada

Client Services Representative

• Works as part of a team to facilitate the intake of new clients and assignment of clients to service providers
• Ensures service provider's caseload is properly assigned
• Maintains service provider schedules as directed by site program management
• Maintains accurate documentation and communications to clients, service providers, and staff
• Utilizes appropriate customer service and communication skills to obtain information from clients
• Provides work assignments using knowledge of local geography
• Keeps up-to-date with daily changes in client service authorizations and/or care plans
• Reschedules client visits as necessary
• Receives and triages information in accordance with defined timelines
• Enters referral and general information in the client database
• Participates in addressing risk management issues
• Monitors the CellTrak Portal to confirm safety and timely intervention

Client Service Associate – Planning and Scheduling

Payroll

• The Employee Payroll Verification Coordinator is responsible for verifying client visits and schedules in Home Health Application (Procura) and ensuring that employees have a full day or less than a full day visits and captures absences with supporting documentation
• Runs payroll simulation and audits payroll file for accuracy, avoiding any over/under payments
• Assists Manager Payroll Employee Services in business testing for configuration changes related to the employee profile
• Ensures all Celltrak alerts are cleared and schedules are completed prior to opening a timekeeping period
• Verifies the working schedule against employees actual worked day from various reports

Payroll Verification Coordinator

Events

• Working within the full scope of practice as outlined by the College of Kinesiologists of Ontario.
• Provides client-centered, evidence-based, efficient care to individuals in their homes and community.
• Develops in-home and group based exercise programs that prevent injury and provide rehabilitative and therapeutic benefits for senior clients.
• Provides complete, relevant assessments and re-assessments of the client and their environment.
• Implements kinesiology strategies or interventions according to client needs.
• Promotes involvement of client, family or caregiver in determining health and service needs.

Kinesiologist, Falls Prevention & Exercise

Human Resources

• Support the development and implementation of a labour relations strategy
• Lead various labour relations functions including grievance administration, collective agreement interpretation, employee relations, investigations and response
• Provide strategic and tactical counsel to all levels of management on labour relations matters
• Develop collaborative strategic relationships with unions and VON leadership
• Advise on collective agreement administration, employee relations matters and provide training, education and support to VON managers and HR colleagues.
• Provide subject matter expertise regarding all labour and employee relations matters.
• Provide guidance, advice, coaching, and support to HR Business Partners –General and leaders regarding complex and escalated performance and attendance management, return to work, accommodation, collective agreement and policy interpretation, legislative, and labour and employee relations files.
• Act as a valued and proactive partner to understand and assess impacts to VON’s business, processes, and policies resulting from developments in the Labour Relations (LR) field, changes in collective agreements, negotiation outcomes, and the results of various LR approaches.
• Collaborate with leaders to recommend appropriate strategies and mitigations.
• Provide advice, guidance, and recommendations concerning complex labour and employee relations issues to minimize risk and financial exposure.
• Interpret multiple collective bargaining agreements and provide proactive, strategic advice and counsel on the interpretation of those agreements and the implementation of its contents.
• Lead the grievance process including mediation, representing the organization at mediations, and partnering with the Director/Senior Director Labour and Employee Relations and Legal Counsel on matters proceeding to arbitration.
• Analyze trends in grievances to prepare education and training for grievance prevention strategies.

Labour and Employee Relations Officer – Business Partner

• Maintains service providers schedules (master rotations and availability) as directed by site program management.
• Maintains accurate documentation and communications to clients, service providers and other VON staff.
• Utilizes appropriate customer service and communication skills to obtain information from the client/family where applicable and assigns clients to service providers using Procura software.
• Provides work assignments using knowledge of local geography that meets client need and maximizes continuity of care, while working within the provisions of collective agreements and established planning rules.
• Keeps up-to-date with daily changes such as changes in client service authorizations and/or care plans.
• Reschedules client visits when there is an unexpected change in the current day’s staffing levels such as a sick call.
• Receives and triage information in accordance with defined timelines.
• Enters data referral information and general information in client database.
• Participate with team to address risk management issues.
• Monitors the CellTrak Portal, a quality and risk management tool, to confirm that service providers have arrived and departed from the home safely and that clients are receiving the care that has been ordered (safety/outcomes) to allow timely intervention when service delivery variances are noted.
• Ensures client and staff confidentiality is maintained at all times.

Client Service Associate, Planning & Scheduling

• Provides HR counsel to all levels of management on Human Resources and Labour and Employee Relations matters within a multifaceted unionized and non-unionized environment.
• Achieves objectives by providing client-focused consulting, coaching, and advice to leaders regarding the management of their human resources.
• Acts as the primary HR point of contact for Directors and Managers of assigned functional client groups.
• Provides timely, professional, and client-focused support, guidance, and advice on all HR matters, policies, and programs.
• Engages with subject matter experts (SMEs) throughout HR to provide clients with a holistic approach to issue resolution.
• Provides strategic support to assist in decision-making with proactive advice and solutions designed to meet current and future business needs.
• Maintains ongoing, collaborative relationships with managers and leaders to foster strong relationships.

Client Service Associate – Planning and Scheduling

Payroll Verification Coordinator

Kinesiologist, Falls Prevention & Exercise

Labour and Employee Relations Officer – Business Partner

Client Service Associate, Planning & Scheduling

Human Resource Business Partner