VON Canada

Client Services Representative

• Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
• Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
• Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
• Support clients, nurses, and home support workers to ensure they receive high-quality care
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
• Protect confidential information about clients, colleagues, suppliers, and VON's operations
• Perform other duties as assigned

Client Service Associate – Planning & Scheduling

Human Resources

• The Director Labour and Employee Relations manages a team of Labour and Employee Relations professionals in the execution of VON’s national Labour and Employee Relations Strategy.
• The Director is accountable for labour and employee relations services, including collective agreement administration, grievance and arbitration management, labour negotiations, workplace investigations, legislative compliance and management coaching.
• Establishes performance standards, and operational practices to ensure consistent, high-quality labour and employee relations services.

Director, Labour and Employee Relations

Case Coordinator

• Coordinate and provide Family Home support for a caseload in accordance with program criteria
• Ensure referrals and support are provided in emergency and urgent situations
• Participate in the screening and matching of new Family Home Providers
• Complete client assessments using conversation based methodology
• Develops and conducts a comprehensive therapeutic rapport
• Monitors client progress and adjusts care plans as required

Case Coordinator, Family Supports

• Assign visits to nurses and home support workers based on local geography and client needs
• Manage daily tasks, including receiving and processing client referrals and updates
• Respond to phone inquiries from clients, doctors, service providers, and other agencies
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions
• Work closely with team members and management to ensure adequate staffing levels each day
• Support clients, nurses, and home support workers to ensure they receive high-quality care
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
• Protect confidential information about clients, colleagues, suppliers, and VON's operations
• Perform other duties as assigned

Administrative Assistant

• Provides scheduling/administrative support to their direct report.
• Oversees office administration and maintains a high level of confidentiality in all aspects of the position.
• Supports OHS Specialists with Ability Management admin, Attendance Support Program, Event Reporting System Reports and Health & Safety Administrative duties.
• Performs administrative support for the Senior Management Team.
• Manages and maintains the calendars, schedules, appointments and travel arrangements for direct reports.
• Responds to and/or drafts communications to internal and external stakeholders.
• Documents and populates briefing notes and reports for their direct report.
• Coordinates site-wide initiatives and performs all other duties as assigned.

Client Service Associate – Planning & Scheduling

Director, Labour and Employee Relations

Case Coordinator, Family Supports

Client Service Associate – Planning & Scheduling

Administrative Assistant II, Occupational Health & Safety