Client Service Associate – Planning & Scheduling

VON Canada

Client Service Associate coordinating nursing and home support visits at VON Canada, ensuring smooth operations and excellent communication.

Posted 7/24/2026part-timeMississauga • 🇨🇦 CanadaJuniorMid-Level💰 CA$20 - CA$23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong scheduling and logistics management skills in a healthcare environment, ensuring quality care through effective communication and collaboration with clients and team members. Proficient in using scheduling software and MS Office tools to manage daily operations and maintain confidentiality.

Highest-signal resume keywords

Scheduling ManagementLogistics CoordinationHealthcare ExperienceCustomer ServiceConfidentiality Protection

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scheduling SoftwareDatabase ManagementMS Office ProficiencyMedical TerminologyOffice Administration

Soft Skills

AdaptabilityCommunicationTeam CollaborationProblem-Solving

Tools & Technologies

AlayaCareOutlookFaxing Software

Certifications & Qualifications

Office Administration CertificateMedical Terminology CertificateCriminal Records Check

Industry Keywords

Healthcare EnvironmentUnionized EnvironmentClient CareContinuity of Care

About the role

Key responsibilities & impact

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

Requirements

What you’ll need

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required

Benefits

Comp & perks

Competitive salaries
Vacation time
Paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology