Client Service Associate – Planning & Scheduling

VON Canada

Client Service Associate coordinating nursing and home support visits using scheduling software for VON Canada. Ensuring smooth operations and excellent communication in a healthcare environment.

Posted 6/12/2026part-timeTrenton • 🇨🇦 CanadaJuniorMid-Level💰 CA$19 - CA$21 per hourWebsite

About the role

Key responsibilities & impact

Assign visits to nurses and home support workers based on local geography and client needs
Manage daily tasks, including receiving and processing client referrals and updates
Respond to phone inquiries from clients, doctors, service providers, and other agencies
Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions
Work closely with team members and management to ensure adequate staffing levels each day
Support clients, nurses, and home support workers to ensure they receive high-quality care
Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

Requirements

What you’ll need

University or college education preferred; high school diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check

Benefits

Comp & perks

Competitive salaries
vacation time
paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees
Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

schedulinglogisticsdatabase managementcustomer servicemedical terminology

Soft Skills

adaptabilitycommunicationteamworkorganizational skillsconfidentiality

Certifications

Office Administration CertificateMedical Terminology Certificate