Vodafone

Sales

• You work to delight, advise and retain customers and also win new customers for us.
• You are responsible for developing appropriate solutions for our customers’ needs.
• You deepen your knowledge of our product range.
• You ensure that you act with your specific target in mind.

Sales Agent, Vodafone

Manager

• Serve as the primary liaison for allocated Markets or Business units for ERP & Management Services.
• Gather requirements, insights and concerns related to EVO operations and support ongoing customer satisfaction analysis.
• Oversee SLA delivery, including quality assurance of service reporting and facilitation of regular Service Review meetings.
• Adjust ticket priorities based on business impact, SLAs and customer feedback.
• Manage Incident and Change escalations, including out‑of‑hours support for critical business issues.
• Review the service support model to ensure alignment with business needs.
• Coordinate communication flow into and out of the Market/Business and ensure clarity, accuracy, and relevance.
• Lead communication of Problem Root Cause Analysis and solutions.
• Initiate and manage Continual Service Improvement Plans, identifying high‑profile or recurring issues and ensuring appropriate follow‑up.
• Support onboarding and transition of new Markets or Services from project to hyper‑care and business‑as‑usual stages.
• Facilitate Hyper‑care Go‑Live Operations calls during the stabilisation period.
• Collaborate within the Service Improvement Management community to share insights and support team development.

Service Improvement Manager

Human Resources

• Manage end-to-end HR system operations, including new starters, changes, leavers, and payroll reports.
• Prepare and deliver weekly, monthly, and annual HR reports and respond to ad hoc requests.
• Maintain and improve data integrity by collaborating with stakeholders and updating processes.
• Participate in HR projects, system updates, and user acceptance testing for new releases.
• Support payroll by providing accurate employee information and assist with offboarding processes.
• Handle employee inquiries and ensure compliance with agreed Service Level Agreements.

HR Operations, German Speaker

Designer

• Own the end-to-end Digital & OSS strategy and roadmap, with focus on enabling Autonomous Networks, including intent-based operations, policy-driven orchestration, and agentic decision automation
• Partner with business stakeholders, OSS management and technology teams to understand objectives and challenges, translate business requirements into clear end‑to‑end solution to shape scalable, reusable, and cost-efficient solutions.
• Ensure common ground of design principles related to the specific domains’ interworking capabilities.
• Drive the OSS technology evolution roadmap towards cloud-native, event-driven and AI-enabled platforms, in alignment to the Architecture recommendation
• Ensure strong design governance and strategic alignment, guiding technology choices and adoption of emerging OSS, automation and AI capabilities.

Senior Digital & OSS E2E Solution Design Authority

Account Manager

• Attract Small and Medium Enterprise Customers by delivering high-standards account management and unmatched customer experience
• Deliver high standards of general account management for new and existing business accounts on customer site
• Develop a clear view on potential customer opportunities and competition in the area
• Confidently communicate the benefits of Vodafone products and services in customer sites
• Understand different customer profiles and demonstrate ability to match appropriate products and services to fit their needs
• Monitor results and provide relevant feedback to the respective Sales SPV

SME Account Manager

Operations

• Guide and support at least one privacy analyst, encouraging collaboration and ensuring smooth daily operations across global processes.
• Manage privacy demand intake by triaging, categorising, and allocating requests to maintain visibility of workload and priorities.
• Conduct privacy impact assessments for wide-ranging data processing activities and support privacy-by-design and assurance efforts.
• Develop and refine privacy-by-design processes and automation capabilities aligned to Group Privacy guidance.
• Perform AI Risk Assessments to support responsible and compliant AI adoption.
• Support incident management by contributing to investigations and related activities.
• Provide privacy guidance for supplier agreements, ensuring clarity on data processing scope.
• Conduct re-assessments of high and medium-risk processing activities to maintain continuous compliance.
• Maintain centralised privacy records, platforms and inventories, ensuring data quality through robust quality assurance.
• Support regular policy compliance reviews within Vodafone’s Privacy Risk Control Framework.
• Liaise with local market privacy contacts to incorporate local regulatory requirements in global processes.
• Strengthen privacy culture through regular engagement with stakeholders.
• Develop and embed privacy notices, templates, guidance and internal processes, enabling efficient and consistent data protection practices.
• Support Group Privacy with additional activities as required.

Senior Privacy Operations Specialist

QA Engineer

• Analyse design specifications and requirements to define and develop accurate test cases and scenarios
• Execute test cases using test data or production‑like datasets
• Create and maintain regression test plans, supporting ongoing software development
• Gather required information to support Test Leads with preparing and validating testing reports
• Monitor the defect lifecycle, identifying, documenting, and re‑testing defects as needed
• Propose new automation concepts and support the implementation, maintenance, and execution of automated tests

Testing Engineer – Bucharest, Iasi

• You design, execute and are responsible for the entire lifecycle of regular and ad-hoc analyses of sales performance as decision support up to the executive level.
• You train and mentor colleagues from the analytics and data modelling environment and provide technical leadership.
• You design, build and further develop tools to analyze customer-specific information — in close coordination with the respective business units, stakeholder management, and within PPM project governance with the areas required for implementation (e.g., Business Intelligence, IT, TO/TO etc.).
• You generate insights to optimize the efficiency of sales performance management.
• You identify relevant topic areas (e.g., opportunities and risks), derive required actions and develop well-founded recommendations.

Senior Analytics, Data Modelling Manager

Engineer

• Administer, maintain, and optimise provisioning and monitoring platforms, as well as critical OSS applications.
• Lead advanced troubleshooting, root cause analysis, and implement long-term preventative solutions.
• Develop and support automated monitoring capabilities and incident detection systems.
• Drive process improvement initiatives, configuration management, and technical project delivery.
• Provide guidance and mentorship to junior engineers while maintaining a collaborative working environment.
• Coordinate with 3rd party vendors to resolve complex technical issues.
• Engage proactively with technical teams, NOC engineers, and Service Delivery functions.
• Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM).
• Manage ticketing systems, auto-routing procedures, and ensure accurate operational documentation.
• Maintain compliance with ITIL-aligned practices, service standards, security requirements, and release governance.
• Support effective service delivery through proactive monitoring, stakeholder communication, SLA alignment, and coordinated escalation handling.

2nd Line Engineer

Scrum Master

• You are responsible for implementing and ensuring adherence to the Scrum process as well as the Scrum-of-Scrums process.
• You proactively support the Release Train Engineer in all tasks related to managing the Agile Release Train and in conducting program-level agile ceremonies (PI Plannings, System Demos, and Inspect & Adapt).
• You advise and support the Product Owner in creating user stories, particularly regarding prioritization and sprint planning.
• You maintain the flow of information between the Product Owner and the team, aiming for maximum value and continuous optimization of the agile flow.
• You organize retrospectives to identify improvement opportunities and actively drive the team's change process.
• You track and report sprint progress and remove impediments, especially those involving external dependencies.
• You ensure high quality and productivity through targeted measures and monitoring.
• You promote open, constructive communication between onshore and offshore teams.

SAFe/Agile Scrum Master, Co-RTE

• Conduct privacy impact assessments and AI risk assessments across diverse data processing activities
• Manage privacy-related requests, ensuring timely triage and categorisation
• Respond to Subject Access Requests for Vodafone Group staff
• Support initial investigations of privacy incidents
• Assist with supplier compliance and re-assessments of high/medium risk processing activities
• Maintain records and perform quality assurance checks
• Participate in regular policy compliance reviews
• Contribute to the development of privacy notices, templates, and guidance
• Support external and internal data protection terms
• Collaborate with the Group Privacy team on additional privacy initiatives as required

Privacy Operations Specialist

DevOps Engineer

• Du entwickelst als Senior DevOps Engineer Customer Data Hub (m/w/d) die Strategie zum Betrieb, Deployment, Initial Load und Automatisierung der Customer‑Data‑Hub‑Plattform in enger Abstimmung mit Business, Architektur und Management.
• Du stellst die End‑to‑End‑Verfügbarkeit, Skalierbarkeit und Sicherheit unseres Systems sicher und verantwortest deren nachhaltige Betriebsmodelle.
• Du koordinierst und treibst die eigenständige, zielgerichtete Bearbeitung und Behebung hochkomplexer Incidents und Troubleshootings auf der K2View Platform durch die Zusammenarbeit mit unseren internen Entwicklungsteams, externen Lieferant:innen und Dienstleister:innen in den Shared Service Centern (TSSC) und findest Verbesserungspotential zur Vermeidung.
• Du evaluierst neue Technologien und Architekturen in deinem Arbeitsumfeld (z. B. Monitoring, K2View Applikation, AWS, etc.) und triffst fundierte Entscheidungen zu deren Einsatz.
• Du stellst die Einhaltung der vorgeschriebenen Sicherheitsrichtlinien für die verantworteten Applikationen, Systeme und Plattformen sicher – durch Analyse von Zugriffen und Berechtigungen sowie Durchführung von Korrekturmaßnahmen.
• Du coachst Kolleg:innen und externe Partner fachlich und prägst Standards, Best Practices und Betriebsprozesse im DevSecOps‑Umfeld.

Senior DevOps Engineer, Customer Data Hub

• Support the operational management of Vodafone’s core, transport and access technologies across fixed and mobile networks
• Interact with internal teams and suppliers
• Maintain network performance
• Support incident resolution

Operations Technician – 1st Line

• Lead day-to-day internal IT operations, ensuring reliability of workplace platforms and infrastructure.
• Own SLAs and drive ITSM excellence across Incident, Problem, and Change processes.
• Chair major incident management bridges and conduct post-incident reviews to reduce MTTR.
• Implement compliance and InfoSec controls, ensuring audit readiness and operational risk management.
• Manage vendor relationships and align with asset and finance teams for cost optimisation.
• Mentor and lead IT teams, fostering a culture of continuous improvement and innovation.
• Oversee budget planning, utilisation, and reporting for the function.
• Partner with automation teams to identify waste and implement service improvement plans.

Internal IT Operations

Account Executive

• Reaching growth by deepening in new customer acquisition, customer retention
• Strategic portfolio management by identifying, qualifying, bidding, negotiating and closing sales opportunities for Vodafone products and services such as Mobile, Fixed, Cloud and Security, IOT and Next Generation Products
• Collaborate with solutions and support teams
• Organize webinars and innovation workshops for our customers
• Create and manage sales channel to provide sales targets for related products
• Establishing effective relationships with accounts to ensure Vodafone is the preferred supplier for technology needs
• Understand customer needs from core and solutions perspective and work collaboratively with solutions teams to help our customers define their own journeys and generate insights to illuminate innovative ideas
• Provide solution demonstrations to prove the solution's value and win customer commitment
• Manage relationships with internal / external partners, stakeholders to increase consideration of Vodafone Products and Services