Vobi (YC W22)

Product Designer

• Focused on creating the best experience for our customers, you will join the product team and be part of the technological and innovative revolution in the construction industry.
• You will be responsible for leading the Activation and Engagement stages of the customer journey, transforming user pains and needs into exceptional design solutions, working closely with Marketing, Sales and Operations.
• Always focused on staying close to customers, conducting research, understanding their pains and needs, creating outstanding user experiences and using metrics and KPIs to make informed decisions.
• Deeply understand activation and engagement metrics, their impact on customer acquisition and retention, and propose solutions that aim to automate these journeys within the product.
• Translate customer pains and desires into product requirements aligned with business objectives.
• Create wireframes, interactive prototypes (including Vibe Coding) and mockups that demonstrate user experience flows at different stages of the project.
• Develop user journey maps and analyze interaction flows to identify opportunities to improve the experience.
• Understand the competitive landscape of our sector and help define strategies to create differentiation.
• Conduct quantitative and qualitative research, experiments and tests to formulate and validate hypotheses with users.
• Use no-code tools to build MVPs and validate solutions quickly before they are implemented by the tech team.

Product Designer – SaaS

Inside Sales

• Administrar e acompanhar leads dentro do funil de vendas, entendendo as necessidades e fazendo o acompanhamento da performance;
• Realizar demonstrações e acompanhamento das propostas;
• Auxiliar o time de Marketing e Produto, colhendo feedbacks dos potenciais clientes e buscando alternativas para aumentar a conversão;
• Atender potenciais clientes através dos nossos canais de atendimento (WhatsApp, e-mail, chat, entre outros) e fazer follow-ups para convertê-los;
• Trabalhar em conjunto com o time para alcançar as metas de vendas e faturamento da empresa.

Inside Sales – Engenharia Civil e Arquitetura

Customer Support

• Ensure the best experience for clients from onboarding to daily adoption by providing proactive guidance for optimal platform use;
• Conduct onboarding, ongoing follow-ups, and communications with our new clients;
• Assist the product team in the platform’s continuous improvement by collecting client feedback and identifying ways to increase engagement and delivered value;
• Monitor KPIs and prevent churn within the client portfolio.

Customer Success Analyst – Civil Engineering, Architecture

Account Executive

Consultor de Vendas – Engenharia Civil e Arquitetura

Customer Success Manager

• Garantir a melhor experiência aos clientes, do onboarding à adoção diária, fornecendo informações proativas para o melhor uso da plataforma;
• Realizar o onboarding, rotinas de acompanhamento e comunicação com os nossos novos clientes;
• Auxiliar o time de produto na melhoria contínua da plataforma, colhendo feedbacks dos clientes e buscando alternativas para aumentar o engajamento e valor entregue;
• Monitorar KPIs e evitar o churn da carteira de clientes.

Customer Success – Engenharia Civil e Arquitetura

• Ensure the best possible customer experience, from onboarding through daily adoption, by providing proactive guidance for optimal platform use
• Conduct onboarding, follow-up routines, and communications with our new clients
• Assist the product team in continuous platform improvement by collecting customer feedback and identifying ways to increase engagement and delivered value
• Monitor KPIs and prevent churn across the customer portfolio

Customer Success – Civil Engineering & Architecture

• Garantir a melhor experiência aos clientes, do onboarding à adoção diária, fornecendo informações proativas para o melhor uso da plataforma
• Realizar o onboarding, rotinas de acompanhamento e comunicação com os nossos novos clientes
• Auxiliar o time de produto na melhoria contínua da plataforma, colhendo feedbacks dos clientes e buscando alternativas para aumentar o engajamento e valor entregue
• Monitorar KPIs e evitar o churn da carteira de clientes

Analista de Sucesso do Cliente – Engenharia Civil e Arquitetura

• Ensure the best possible customer experience, from onboarding to daily adoption, providing proactive guidance for optimal use of the platform
• Conduct onboarding, follow-up routines, and ongoing communication with new customers
• Support the product team in the platform's continuous improvement by collecting customer feedback and identifying ways to increase engagement and delivered value
• Monitor KPIs and prevent customer churn