Vobi (YC W22)

Inside Sales

• Conduzir vendas consultivas com leads inbound (clientes que já demonstraram interesse na plataforma), entendendo a fundo as necessidades de cada negócio e guiando o processo até o fechamento;
• Administrar e acompanhar leads dentro do funil de vendas, entendendo as necessidades e fazendo o acompanhamento da performance;
• Realizar demonstrações e acompanhamento das propostas;
• Auxiliar o time de Marketing e Produto, colhendo feedbacks dos potenciais clientes e buscando alternativas para aumentar a conversão;
• Atender potenciais clientes através dos nossos canais de atendimento (WhatsApp, e-mail, chat, entre outros) e fazer follow-ups para convertê-los;
• Trabalhar em conjunto com o time para alcançar as metas de vendas e faturamento da empresa.

Inside Sales – Engenharia Civil e Arquitetura

Analyst

• Act as the customer's point of contact via email, phone, or chat
• Serve as the internal focal point for resolving client-related challenges
• Triage incoming tickets and carefully analyze requests, assessing whether they need to be escalated to other teams and prioritizing urgency
• Manage internal communication to minimize customer response time
• Assist with operational procedures related to implementing the tool for clients
• Build relationships with customers through support, aiming to foster loyalty
• Propose improvements to internal routines and suggest actions that increase customer satisfaction and loyalty based on support experience
• Work to evolve support processes through the use of AI

Analista de Atendimento, Experiência do Cliente – Arquitetura e Engenharias

Customer Support

• Ensure the best possible experience for customers, from onboarding through daily adoption, proactively providing guidance for optimal use of the platform;
• Conduct onboarding, follow-up routines, and communications with our new customers;
• Support the product team in the platform's continuous improvement by collecting customer feedback and identifying ways to increase engagement and delivered value;
• Monitor KPIs and prevent churn across the customer portfolio;
• Identify more efficient ways to unblock customers' implementation journeys, using technology, automation, and AI to accelerate adoption and reduce friction during implementation.

Customer Success Analyst – Onboarding, Civil Engineering and Architecture

Customer Success Manager

• Garantir a melhor experiência aos clientes, do onboarding à adoção diária, fornecendo informações proativas para o melhor uso da plataforma;
• Realizar o onboarding, rotinas de acompanhamento e comunicação com os nossos novos clientes;
• Auxiliar o time de produto na melhoria contínua da plataforma, colhendo feedbacks dos clientes e buscando alternativas para aumentar o engajamento e valor entregue;
• Monitorar KPIs e evitar o churn da carteira de clientes;
• Buscar formas mais eficientes de destravar a jornada de implantação dos clientes, utilizando tecnologia, automação e IA para acelerar a adoção e reduzir fricções na implementação.

Customer Success, Engenharia Civil e Arquitetura

Software Engineer

• Conduct consultative sales with inbound leads (customers who have already shown interest in the platform), thoroughly understanding each business's needs and guiding the process through to closing
• Manage and monitor leads within the sales funnel, understanding needs and tracking performance
• Conduct product demonstrations and follow up on proposals
• Support the Marketing and Product teams by collecting feedback from prospective customers and identifying ways to increase conversion
• Engage prospective customers through our support channels (WhatsApp, email, chat, etc.) and perform follow-ups to convert them
• Work collaboratively with the team to achieve the company's sales and revenue targets.

Consultative Sales Analyst — Civil Engineering and Architecture

• Act as the customer's point of contact via email, phone, or chat
• Serve as the internal focal point for resolving customer-related challenges
• Triage incoming tickets and carefully assess requests, determining whether to escalate to other teams and classifying urgency
• Manage internal communication to minimize response time to the customer
• Assist with operational procedures related to tool implementation for clients
• Build relationships with customers through support, aiming to increase loyalty
• Propose improvements to internal workflows and recommend actions that enhance customer satisfaction and loyalty based on support experience
• Drive the evolution of support processes by leveraging AI

Customer Experience – Architecture and Engineering

• Serve as the primary point of contact for customers via email, phone, or chat
• Act as the internal focal point for resolving customer-related challenges
• Triage incoming tickets and carefully analyze requests, determining whether to escalate to other teams and classifying urgency
• Manage internal communication to minimize customer response times
• Assist with operational procedures related to the implementation of the platform for clients
• Build customer relationships through support, aiming to foster loyalty
• Propose improvements to internal routines and suggest actions that increase customer satisfaction and loyalty based on support experience
• Work to evolve support processes through the use of AI.

Customer Support and Experience Analyst – Architecture and Engineering

• Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform
• Conduct onboarding, follow-up routines, and maintain communication with our new customers
• Assist the product team in the continuous improvement of the platform by collecting customer feedback and identifying ways to increase engagement and delivered value
• Monitor KPIs and prevent churn across the customer portfolio
• Identify more efficient ways to unblock customers' implementation journey, leveraging technology, automation, and AI to accelerate adoption and reduce implementation friction.

Customer Success Analyst – Onboarding, Civil Engineering, Architecture

• Manage and track leads through the sales funnel, understanding customer needs and monitoring performance
• Conduct product demonstrations and follow up on proposals
• Support the Marketing and Product teams by gathering feedback from prospective customers and identifying ways to improve conversion
• Respond to potential customers through our support channels (WhatsApp, email, chat, etc.) and perform follow-ups to convert them
• Work closely with the team to meet the company's sales and revenue targets

Inside Sales – Civil Engineering and Architecture

• Act as the point of contact for customers via email, phone, or chat;
• Serve as the internal focal point for resolving customer-related challenges;
• Triage incoming tickets and carefully analyze requests, assessing whether they need escalation to other teams and prioritizing urgency;
• Manage internal communication to minimize response times to customers;
• Assist with operational procedures related to implementing the platform for customers;
• Build customer relationships through support activities, aiming to increase retention;
• Propose improvements to internal processes and suggest actions that increase customer satisfaction and loyalty, based on support experience;
• Work to evolve support processes through the use of AI.

Customer Experience

• Act as the customer's point of contact via email, phone, or chat
• Serve as the internal focal point for resolving customer-related issues
• Triage incoming tickets and carefully analyze requests, assessing whether they should be escalated to other teams and prioritizing by urgency
• Manage internal communication to minimize customer response times
• Assist with operational procedures related to the implementation of the tool for clients
• Build relationships with customers through support, aiming to increase retention
• Propose improvements to internal workflows and suggest actions that increase customer satisfaction and loyalty based on support experience
• Work to improve support processes through the use of AI

Customer Support and Experience Analyst

• Ensure the best possible experience for customers, from onboarding to daily adoption, providing proactive guidance for optimal use of the platform
• Conduct onboarding, ongoing follow-ups, and communications with our new clients
• Support the product team in continuous platform improvement by collecting customer feedback and identifying ways to increase engagement and delivered value
• Monitor KPIs and prevent churn across the customer portfolio
• Identify more efficient ways to unblock customers' implementation journeys, leveraging technology, automation, and AI to accelerate adoption and reduce implementation friction.