Vobi (YC W22)

Customer Success Manager

• Ensure the best possible customer experience, from onboarding through daily adoption, by providing proactive guidance for optimal platform use
• Conduct onboarding, follow-up routines, and communications with our new clients
• Assist the product team in continuous platform improvement by collecting customer feedback and identifying ways to increase engagement and delivered value
• Monitor KPIs and prevent churn across the customer portfolio

Customer Success – Civil Engineering & Architecture

Customer Support

• Garantir a melhor experiência aos clientes, do onboarding à adoção diária, fornecendo informações proativas para o melhor uso da plataforma
• Realizar o onboarding, rotinas de acompanhamento e comunicação com os nossos novos clientes
• Auxiliar o time de produto na melhoria contínua da plataforma, colhendo feedbacks dos clientes e buscando alternativas para aumentar o engajamento e valor entregue
• Monitorar KPIs e evitar o churn da carteira de clientes

Analista de Sucesso do Cliente – Engenharia Civil e Arquitetura

• Ensure the best possible customer experience, from onboarding to daily adoption, providing proactive guidance for optimal use of the platform
• Conduct onboarding, follow-up routines, and ongoing communication with new customers
• Support the product team in the platform's continuous improvement by collecting customer feedback and identifying ways to increase engagement and delivered value
• Monitor KPIs and prevent customer churn

Customer Success, Civil Engineering and Architecture

Account Executive

• Administrar e acompanhar leads dentro do funil de vendas, entendendo as necessidades e fazendo o acompanhamento da performance
• Realizar demonstrações e acompanhamento das propostas
• Auxiliar o time de Marketing e Produto, colhendo feedbacks dos potenciais clientes e buscando alternativas para aumentar a conversão
• Atender potenciais clientes através dos nossos canais de atendimento (WhatsApp, e-mail, chat, entre outros) e fazer follow-ups para convertê-los
• Trabalhar em conjunto com o time para alcançar as metas de vendas e faturamento da empresa.

Consultor de Vendas – Engenharia Civil, Arquitetura

Product Manager

• Lead product discovery and evolution for the new service-provider vertical (e.g., installation, maintenance, technical support)
• Define the ICP, use cases, and initial positioning for the vertical
• Use no-code tools to create MVPs and validate solutions quickly before they are implemented by the engineering team
• Translate customer pains and desires into product requirements, maintaining a prioritized backlog aligned with business objectives
• Actively participate in ceremonies alongside engineering and design teams
• Work with the UX team to create the best possible experience for our customers
• Understand the competitive landscape and help define strategies to create differentiation.

• Manage and track leads through the sales funnel, understanding their needs and monitoring performance;
• Conduct product demonstrations and follow up on proposals;
• Assist the Marketing and Product teams by collecting feedback from prospective clients and identifying ways to improve conversion;
• Respond to prospective clients via our support channels (WhatsApp, email, chat, etc.) and perform follow-ups to convert them;
• Collaborate with the team to achieve the company's sales and revenue targets.

Sales Consultant – Civil Engineering and Architecture

Full-stack Engineer

• Develop full-stack features that directly impact thousands of construction professionals
• Architect scalable solutions (no throwaway code)
• Participate in technical decisions — engineers have a voice here
• Work with product to understand the "why" before the "how"

Full Stack Developer – Software Engineer

• Manage and track leads through the sales funnel, understanding needs and monitoring performance
• Conduct product demonstrations and follow up on proposals
• Support the Marketing and Product teams by collecting feedback from prospects and seeking ways to improve conversion
• Engage with prospects through our support channels (WhatsApp, email, chat, etc.) and conduct follow-ups to convert them
• Collaborate with the team to achieve the company's sales and revenue targets

Sales Consultant – Civil Engineering, Architecture

Inside Sales

• Manage and track leads through the sales funnel, understanding their needs and monitoring performance
• Conduct product demonstrations and follow up on proposals
• Support the Marketing and Product teams by gathering feedback from prospective clients and identifying ways to improve conversion
• Respond to prospective clients via our support channels (WhatsApp, email, chat, etc.) and perform follow-ups to convert them
• Collaborate with the team to achieve the company's sales and revenue targets

Inside Sales – Civil Engineering and Architecture

QA Engineer

• Define and maintain the test architecture using Playwright
• Create tests for critical scenarios and recurring bugs
• Support developers in writing high-quality test cases
• Review and ensure the quality of squads' tests
• Explore and implement security testing (basic pentesting) and performance testing
• Serve as the team's technical reference for quality

Test Automation Engineer – QA

• Define and maintain the test architecture using Playwright
• Create tests for critical scenarios and recurring bugs
• Support developers in writing effective test cases
• Review and ensure the quality of squads' tests
• Explore and implement security tests (basic pentesting) and performance tests
• Serve as the team's technical reference for quality

Quality Assurance Engineer

• Administrar e acompanhar leads dentro do funil de vendas, entendendo as necessidades e fazendo o acompanhamento da performance;
• Realizar demonstrações e acompanhamento das propostas;
• Auxiliar o time de Marketing e Produto, colhendo feedbacks dos potenciais clientes e buscando alternativas para aumentar a conversão;
• Atender potenciais clientes através dos nossos canais de atendimento (WhatsApp, e-mail, chat, entre outros) e fazer follow-ups para convertê-los;
• Trabalhar em conjunto com o time para alcançar as metas de vendas e faturamento da empresa.

Inside Sales – Engenharia Civil e Arquitetura

• Develop full-stack features that directly impact thousands of construction professionals
• Architect scalable solutions (no throwaway code)
• Participate in technical decisions — engineers have a voice here
• Work with product to understand the 'why' before the 'how'

Software Engineer – Full Stack

• Define and maintain the test architecture using Playwright
• Create tests for critical scenarios and recurring bugs
• Support developers in writing good test cases
• Review and ensure the quality of squads' tests
• Explore and implement security testing (basic pentest) and performance testing
• Serve as the technical quality reference for the team