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Customer Success Analyst – Onboarding, Civil Engineering and Architecture
Vobi (YC W22)Customer Success Analyst improving client onboarding and experience in the construction industry. Role involves working with tech solutions to enhance customer satisfaction and engagement.
About the role
Key responsibilities & impact- Ensure the best possible experience for customers, from onboarding through daily adoption, proactively providing guidance for optimal use of the platform;
- Conduct onboarding, follow-up routines, and communications with our new customers;
- Support the product team in the platform's continuous improvement by collecting customer feedback and identifying ways to increase engagement and delivered value;
- Monitor KPIs and prevent churn across the customer portfolio;
- Identify more efficient ways to unblock customers' implementation journeys, using technology, automation, and AI to accelerate adoption and reduce friction during implementation.
Requirements
What you’ll need- Degree in Civil Engineering or Architecture;
- Previous experience in customer experience operations, preferably at technology or SaaS companies (a plus);
- Excellent verbal and written communication skills;
- Investigative and curious mindset for problem-solving;
- Interest in and familiarity with AI and automation tools, using them daily to boost productivity and improve processes;
- Empathy to understand and guide customers;
- Organizational and time-management skills.
Benefits
Comp & perks- Competitive compensation relative to the market;
- Opportunity for equity participation;
- Relaxed work environment with many growth opportunities and support for career development;
- Semi-annual in-person company gatherings;
- Gympass;
- Birthday day off;
- Remote and flexible work;
- Freedom to propose new ideas and take on significant responsibilities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer experience operationsproblem-solvingKPI monitoringimplementation journeysautomationAI
Soft Skills
communication skillsinvestigative mindsetcuriosityempathyorganizational skillstime-management skills
Certifications
Degree in Civil EngineeringDegree in Architecture