Analista de Atendimento, Experiência do Cliente – Arquitetura e Engenharias

Vobi (YC W22)

Customer Support Analyst at Vobi enhancing client experience through proactive communication and problem-solving. Engaging with clients in a remote setting to foster satisfaction and loyalty.

Posted 6/1/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Act as the customer's point of contact via email, phone, or chat
Serve as the internal focal point for resolving client-related challenges
Triage incoming tickets and carefully analyze requests, assessing whether they need to be escalated to other teams and prioritizing urgency
Manage internal communication to minimize customer response time
Assist with operational procedures related to implementing the tool for clients
Build relationships with customers through support, aiming to foster loyalty
Propose improvements to internal routines and suggest actions that increase customer satisfaction and loyalty based on support experience
Work to evolve support processes through the use of AI

Requirements

What you’ll need

Minimum of 1 year of customer support experience
Degree in Business Administration, Architecture and Urbanism, Interior Design, or Engineering
Willingness to provide support to our clients and help them resolve issues
Planning and organizational skills
Strong analytical, facilitation, and conflict-resolution abilities
Ability to work well in a team, with flexibility to adapt to change
Curiosity and openness to learn and use AI solutions in daily work

Benefits

Comp & perks

Competitive salary relative to market standards
Opportunity for equity participation
Casual work environment with many growth opportunities and support for career development
Biannual in-person team gatherings
Gympass
Birthday day off
Remote and flexible work
Freedom to propose new ideas and take on significant responsibilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportticket triageoperational proceduresAI solutions

Soft Skills

communicationrelationship buildinganalytical skillsfacilitationconflict resolutionplanningorganizational skillsteamworkflexibilitycuriosity

Certifications

degree in Business Administrationdegree in Architecturedegree in Urbanismdegree in Interior Designdegree in Engineering