Vista

Customer Support

• Serve as the primary front-facing representative, delivering professional, personalized service to private aviation clients while upholding brand standards.
• Coordinate aircraft services including lavatory and water service, cleaning, marshalling, staging departures, catering, ground transportation, and vendor support.
• Maintain real-time communication with Line Service, In-Flight, Owner Services, and vendors to ensure accurate, on-time execution of all service requests.
• Support team scheduling, training, and SOP adherence to ensure consistent service delivery and operational coverage.
• Ensure accurate documentation, timely billing of services, and support month-end financial close requirements.
• Manage front office operations including guest check-in, security badge control, lounge upkeep, and facility presentation standards.
• Maintain compliance with safety, security, and operational procedures while adapting to high-priority and time-sensitive requests.

Customer Service Representative

Insurance

• Acts as the primary administrator and lead for safety assurance software programs that support the Aviation Safety Action Program (ASAP) and Flight Data Management (FDM) program
• Integrates safety assurance data into analysis software for visualization
• Utilizes safety assurance trend analysis to provide data-driven insights to Safety, Flight, and Training departments
• Review, process, and add taxonomy to safety reports and/or events for ASAP and FDM programs
• Participate in the ASAP Event Review Committee (ERC) and Flight Data Monitoring Team (FDMT)
• Collect, analyze, and interpret safety assurance data to identify hazards, negative trends, and emerging risks and/or ineffective risk controls
• Develop analytical models, generate performance reports, and Prepare dashboards and presentations via business intelligence solutions
• Coordinates, develops, verifies, and validates aircraft-specific event definitions in the FDM program
• Assist in coordination of recommendations made by the ERC and FDMT with applicable departments within Vista America
• Assist in the preparation and review of communication pieces that include articles, newsletters, memos, etc.
• Review data from external sources including ASIAS, ATSAP, NASA
• Act as an ambassador for safety promotion and SMS engagement organization-wide via presentation in new hire and recurrent training

Safety Assurance Specialist

Sales

• Overall responsibility for managing and growing current accounts.
• Ability to build strong relationships with clients, peers, and operating partners.
• Generating new revenue and memberships for the organization via referrals and prospecting efforts.
• Identify opportunities that will yield revenue and incremental profits.
• Provide membership and trip options to clients and trusted advice.
• Oversee the overall client experience and partner with Account Management on a seamless experience.
• Escalate client service disruptions as necessary to Leadership.
• Maintaining a minimum of $10m TTM revenue and selling two deposits per month.
• Maintaining 90% of Primary Revenue (revenue retention).
• Understand customer trip needs and articulate options to best suit individual customer requirements.
• Ensure operators meet quality assurance standards to provide the highest levels of customer service to our clients.
• Contract management and negotiations.
• Preparation and submittal of sales proposals and materials.
• Consistently meets/exceeds targets.
• Is a trusted peer, mentor, and coach.
• Is a brand leader and serves as an ambassador of the XO Culture.
• Partnering across the organization: Communicate clearly with leadership around pipelines and client retention.

Vice President, Sales

• Developing and creating new client relationships by prospecting and closing VistaJet Programs and XO memberships to prospects within the U.S. region
• Responsible for generating and maintaining a large and active pipeline of opportunities
• Managing current customer accounts and developing relationships with your customer base
• Generating referrals from your current customer and prospect base
• Negotiating within the commercial boundaries as set by the EVP & President of the U.S. team
• Establishing and expanding brand awareness within the U.S. region
• Maintaining accurate and up-to-date records of sales activities and opportunities in the Vista CRM system