Customer Care Specialist
Healthy Mind & Brain Center
Call Center Representative
Vision Innovation Partners
part-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Florida, Maryland, Pennsylvania, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- Respond to incoming calls efficiently and effectively with the highest level of quality service
- Handle inbound calls with the goal of increasing business through customer satisfaction and retention
- Answer general questions from patients with courtesy and patience
- Confirm, schedule, and reschedule appointments, as necessary
- Follow up with patients on scheduled appointments
- Update patient demographics
- Collect and verify insurance information
- Make outbound calls to patients and clinics
- Handle online appointment requests and email inquiries
- Task messages to clinics
- Complete daily administrative tasks for the Call Center support team
Requirements
- Excellent customer service and communication skills
- Knowledgeable in Microsoft Word, Outlook, and Excel
- Accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
- High level of proficiency at handling customer service inquiries and/or medical appointment scheduling
- Experience in a health/patient care environment desired
- Bi-lingual (English/Spanish) preferred (but not necessary)
- Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations
- Ability to handle multiple inbound calls in a fast-paced, challenging environment
- Ability to multitask and navigate several systems at the same time
- Pleasant speaking voice and professional mannerisms
- Reliable internet and a quiet dedicated space to work from
- Excellent time management skills and ability to prioritize tasks
- Work collaboratively & courteously with all other departments
- Demonstration of critical thinking skills
- Perform various administrative functions and other duties/projects as assigned
- Must reside in one of the following states: PA, MD, VA, DC, FL, GA
Benefits
- full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO)
- Competitive compensation package
- Excellent comprehensive benefits
- 401(K)
- Significant eye care discounts
- Continuing education allowances
- Career growth and development
- PTO and holidays off
- Employees will be provided with company computer and equipment
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycomputerized scheduling systemsEMREHR
Soft skills
customer servicecommunicationtime managementmultitaskingcritical thinkingprofessionalismcourtesypatience
