Vision Innovation Partners

Call Center Representative

Vision Innovation Partners

part-time

Posted on:

Location Type: Remote

Location: Remote • District of Columbia, Florida, Maryland, Pennsylvania, Virginia • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $15 - $19 per hour

Job Level

Mid-LevelSenior

About the role

  • Respond to incoming calls efficiently and effectively with the highest level of quality service
  • Handle inbound calls with the goal of increasing business through customer satisfaction and retention
  • Answer general questions from patients with courtesy and patience
  • Confirm, schedule, and reschedule appointments, as necessary
  • Follow up with patients on scheduled appointments
  • Update patient demographics
  • Collect and verify insurance information
  • Make outbound calls to patients and clinics
  • Handle online appointment requests and email inquiries
  • Task messages to clinics
  • Complete daily administrative tasks for the Call Center support team

Requirements

  • Excellent customer service and communication skills
  • Knowledgeable in Microsoft Word, Outlook, and Excel
  • Accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
  • High level of proficiency at handling customer service inquiries and/or medical appointment scheduling
  • Experience in a health/patient care environment desired
  • Bi-lingual (English/Spanish) preferred (but not necessary)
  • Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations
  • Ability to handle multiple inbound calls in a fast-paced, challenging environment
  • Ability to multitask and navigate several systems at the same time
  • Pleasant speaking voice and professional mannerisms
  • Reliable internet and a quiet dedicated space to work from
  • Excellent time management skills and ability to prioritize tasks
  • Work collaboratively & courteously with all other departments
  • Demonstration of critical thinking skills
  • Perform various administrative functions and other duties/projects as assigned
  • Must reside in one of the following states: PA, MD, VA, DC, FL, GA
Benefits
  • full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO)
  • Competitive compensation package
  • Excellent comprehensive benefits
  • 401(K)
  • Significant eye care discounts
  • Continuing education allowances
  • Career growth and development
  • PTO and holidays off
  • Employees will be provided with company computer and equipment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycomputerized scheduling systemsEMREHR
Soft skills
customer servicecommunicationtime managementmultitaskingcritical thinkingprofessionalismcourtesypatience