Patient Operations Coordinator, Patient Intake / Insurance Verification
Rivian
Clinical Operations Manager
Sunday Health
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee and directly manage the Care Navigator team to ensure excellent patient and caregiver experience
- Provide coaching, performance feedback, and career development support to team members
- Develop training materials, playbooks, and onboarding resources for clinical operations staff
- Oversee day-to-day operations including scheduling, registration, patient communications, and insurance/billing coordination
- Monitor and optimize workflows for efficiency, accuracy, compliance, and alignment with clinical care pathways
- Serve as backup resource for daily operational needs and escalation channel for patient issues
- Lead clinician onboarding and integration into Sunday Health’s care model and tools
- Act as primary point of contact between clinical operations and the clinician network for operational support and training
- Track and collaborate on KPIs for operational and clinician network performance
- Identify bottlenecks in care navigation and lead cross-functional solutions
- Contribute to workflow optimization (EMR utilization, scheduling systems, communication tools) and ensure HIPAA compliance
- Partner with product and technology teams to inform feature development and support scaling, pilot launches, and new service offerings
- Lead or support special projects as assigned by Senior Director of Clinical Operations
Requirements
- Registered Nurse with active licensure (strongly preferred)
- Master’s degree (MPH, MHA, MSN) preferred
- Strong leadership skills with ability to manage, inspire, and develop a team
- High emotional intelligence with a patient-first mindset
- Detail-oriented with strong organizational and problem-solving abilities
- Adaptable and comfortable in a fast-paced, evolving startup environment
- Excellent verbal and written communication skills
- 5+ years of experience in healthcare operations or clinical management (telehealth, primary care, or specialty care) preferred
- At least 2 years of people management experience in a healthcare or patient-facing setting
- Demonstrated ability to manage workflows, develop processes, and track KPIs
- Experience working with EMRs, scheduling systems, and digital health tools
- Startup or high-growth healthcare company experience strongly preferred
- Willingness to travel to the DC-MD-VA (DMV) area quarterly or semi-annually
