Clinical Operations

• Lead PRM’s MA Academy curriculum for onboarding and continuing education of Medical Assistants
• Conduct in-person and virtual training sessions covering clinical procedures, patient interaction, front desk workflows, and compliance standards
• Build and update SOPs, training manuals, and competency checklists in collaboration with Clinical Operations leadership
• Conduct periodic skills assessments and workflow audits in clinics to ensure adherence to PRM standards
• Provide constructive, data-driven feedback and coaching to MAs and their leads and design targeted retraining plans
• Collaborate with providers and call center QA/Training Manager to align clinical and operational training
• Support new clinic launches by training on-site teams and ensuring operational readiness
• Travel to markets for onboarding, training, quality audits, and be on-site during critical clinic launches and retraining initiatives

Quality & Training Manager – Clinical Operations

VP, Associate General Counsel – Clinical Operations

Care Center Clinical Operations Manager

Clinical Quality Manager – Population Health

Senior Project Manager, Strategic Operations, Global Clinical Operations

Clinical Operations & Compliance Coordinator