Scheduling and Clinical Operations Coordinator
GuideStar Eldercare
Quality & Training Manager – Clinical Operations
PRM
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead PRM’s MA Academy curriculum for onboarding and continuing education of Medical Assistants
- Conduct in-person and virtual training sessions covering clinical procedures, patient interaction, front desk workflows, and compliance standards
- Build and update SOPs, training manuals, and competency checklists in collaboration with Clinical Operations leadership
- Conduct periodic skills assessments and workflow audits in clinics to ensure adherence to PRM standards
- Provide constructive, data-driven feedback and coaching to MAs and their leads and design targeted retraining plans
- Collaborate with providers and call center QA/Training Manager to align clinical and operational training
- Support new clinic launches by training on-site teams and ensuring operational readiness
- Travel to markets for onboarding, training, quality audits, and be on-site during critical clinic launches and retraining initiatives
Requirements
- 3+ years of experience as a Medical Assistant, MA trainer, or similar clinical support role
- 2+ years of experience in training, quality assurance, or staff development in a healthcare setting
- Strong knowledge of clinical workflows, medical terminology, and compliance standards (HIPAA, OSHA)
- Proven ability to design and deliver engaging training programs
- Excellent written and verbal communication skills
- High attention to detail, with the ability to coach constructively and diplomatically
- Proficient with EMR systems, Microsoft Teams, and Microsoft Office Suite
- Ability to travel regularly (30–50%)
- Preferred Qualifications:
- Certified Medical Assistant (CMA, RMA, CCMA, or equivalent)
- Experience in multi-site healthcare operations or startup environments
- Knowledge of ultrasound-guided procedures and chronic pain treatment workflows
