Lead Applications Analyst
Clinica Sierra Vista
Senior Business Analyst – Configuration Specialist
TELUS
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$72,000 - CA$108,000 per year
Job Level
Senior
About the role
- Act as the EMR super-user and subject matter expert (e.g., CHR, MazikCare), providing ongoing technical support across the organization
- Analyze and document EMR workflows; identify opportunities for optimization and standardization across clinical sites
- Assist in design, control access, configure, and maintain EMR templates, forms, reminders, and clinical tools to streamline documentation and enhance care delivery
- Manage user accounts (creation, modification, termination) and oversee EMR onboarding and training for new staff and learners
- Troubleshoot system issues, provide user support, and document resolutions for continuous knowledge improvement
- Maintain expert-level knowledge of EMR systems through vendor training and self-directed learning
- Collaborate with internal teams (e.g., Medical Imaging, Labs, Patient Registration) to ensure effective system integration and timely updates
- Liaise with vendors, IT partners, and third-party providers to resolve technical issues and coordinate maintenance activities
- Support revenue-generating modules, billing workflows, and appointment scheduling tools
- Maintain clinic websites and digital communication tools, including newsletters and patient-facing updates
- Lead training on clinical documentation tools and support data collection initiatives
- Develop and maintain EMR-related documentation, policies, and downtime procedures
- Lead or contribute to special projects focused on digital transformation, care optimization, and clinician workflow improvements
- Provide systems administration support for email, network access, web content management, and digital communications
- Perform other related duties as required
Requirements
- College certificate, technical diploma, or equivalent experience in Information Technology (1–3 years minimum)
- Bachelor’s degree in Health Informatics, Information Systems, or related field (preferred)
- Experience in healthcare technology environments, particularly in EMR administration within primary care or multi-site clinical settings
- Strong working knowledge of EMR platforms (CHR, MedAccess, MazikCare)
- Advanced proficiency with EMR configuration and optimization
- Strong analytical skills, including workflow analysis and troubleshooting
- Exceptional verbal and written communication skills
- Ability to independently manage projects and collaborate within a multidisciplinary team
- Proven ability to develop and deliver effective training for adult learners
- Experience with healthcare data integration (e.g., HL7, FHIR) is an asset
- Understanding of clinical workflows, healthcare privacy, and compliance regulations
- Proficient in web content management, email systems, and digital communication tools
- Travel across Canada is required
- Advanced knowledge of English is required; bilingualism in English and French is a plus
- Fully vaccinated for COVID-19 required for TELUS Health Care Centres
