Business Analyst

• Act as the EMR super-user and subject matter expert (e.g., CHR, MazikCare), providing ongoing technical support across the organization
• Analyze and document EMR workflows; identify opportunities for optimization and standardization across clinical sites
• Assist in design, control access, configure, and maintain EMR templates, forms, reminders, and clinical tools to streamline documentation and enhance care delivery
• Manage user accounts (creation, modification, termination) and oversee EMR onboarding and training for new staff and learners
• Troubleshoot system issues, provide user support, and document resolutions for continuous knowledge improvement
• Maintain expert-level knowledge of EMR systems through vendor training and self-directed learning
• Collaborate with internal teams (e.g., Medical Imaging, Labs, Patient Registration) to ensure effective system integration and timely updates
• Liaise with vendors, IT partners, and third-party providers to resolve technical issues and coordinate maintenance activities
• Support revenue-generating modules, billing workflows, and appointment scheduling tools
• Maintain clinic websites and digital communication tools, including newsletters and patient-facing updates
• Lead training on clinical documentation tools and support data collection initiatives
• Develop and maintain EMR-related documentation, policies, and downtime procedures
• Lead or contribute to special projects focused on digital transformation, care optimization, and clinician workflow improvements
• Provide systems administration support for email, network access, web content management, and digital communications
• Perform other related duties as required

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