Call Center Representative

• Our Patient Advocate serves as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients.
• Blend of high-touch patient advocacy with a consultative admissions approach.
• Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
• Actively listen to patient concerns and provide clear, supportive guidance.
• Handle inbound and outbound calls, texts, and emails from new and existing patient leads.
• Qualify patients based on clinical appropriateness and readiness for consultation.
• Address hesitations and objections using a patient-centered, educational approach.
• Accurately document and navigate all patient interactions in CRM/EHR systems.
• Track lead status, outcomes, and follow-up activity.
• Maintain compliance with HIPAA and PRM policies.

Call Center Patient Advocate – Patient Intake, Admissions