Call Center Representative

• Serve as the first point of contact for prospective and existing patients.
• Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
• Listen to patient concerns and provide clear, supportive guidance.
• Ensure every patient interaction reflects PRM’s standards of excellence and care.
• Handle inbound and outbound calls, texts, and emails from patient leads.
• Qualify patients based on clinical appropriateness and readiness for consultation.
• Address patient hesitations and objections using an educational approach.
• Document all patient interactions in CRM/EHR systems.
• Track lead status, outcomes, and follow-up activity.
• Maintain compliance with HIPAA and PRM policies.

Call Center Patient Advocate, Patient Intake & Admissions