Vision Innovation Partners

Call Center Representative

• Respond to incoming calls efficiently and effectively with the highest level of quality service
• Handle inbound calls with the goal of increasing business through customer satisfaction and retention
• Answer general questions from patients with courtesy and patience
• Confirm, schedule, and reschedule appointments, as necessary
• Follow up with patients on scheduled appointments
• Update patient demographics
• Collect and verify insurance information
• Make outbound calls to patients and clinics
• Handle online appointment requests and email inquiries
• Task messages to clinics
• Complete daily administrative tasks for the Call Center support team

Manager

• Assist the Regional Director in overseeing the day-to-day operational functions for the clinic
• Provide leadership, guidance, and expertise to all staff members
• Manage daily clinical operations by reviewing schedules, assigning clinical space, and monitoring clinic flow
• Enhance and improve patient experience by investigating complaints and contacting patients for satisfaction resolutions
• Provide training and guidance to clinical staff and oversee performance reviews
• Review reports to determine clinic needs and verify clinic workflows
• Oversee clinical equipment maintenance and coordinate maintenance program for timely repairs
• Manage day-to-day operations of the practice and supervise physicians and staff following company policies
• Ensure highest degree of customer service and patient quality care
• Ensure compliance with standard medical practice to manage and minimize risk
• Resolve medical-administrative problems and maintain open communication with staff
• Maintain professional affiliations and professional development
• Develop and maintain rapport and positive relationships with providers
• Meet operational goals set by management

Practice Manager

• Assisting and coordination for the facilities team for lease administration
• Construction project coordination and working with Project Management Team to complete relocations, remodels and new center openings
• Communication and distribution of project information including checklists, timeline tracking, minutes, agendas and next-steps
• Procurement, negotiation, and vendor relationship management for nationwide service work
• Coordination of project logistics and site set-up
• Expense and budget tracking; payment, tracking, and projection of rental obligations
• Support team with equipment repairs and other project purchases
• General repair and maintenance needs of the centers and support office
• Processing invoice payments and tracking and general administrative duties
• Scheduling and assisting with maintenance and repair needs for centers and corporate facilities
• Facilities signage and payment processing

Facilities Manager

Administration

• Achieves key performance indicators including revenue and expense targets, conversion rates, provider utilization, cancellation and no-show rates, optical sales, patient satisfaction and staff engagement and retention
• Assures productive, full schedules for each provider and strategically plans and successfully implements new business opportunities
• Communicates frequently with the Chief Operating Officer on status of all practice functions
• Practice analytics including financial and compliance
• Leads successful integration of multiple ophthalmology acquisitions and ensures business practices are assimilated into the platform operational channels
• Provides visible support and manages the operations of assigned regional practices to ensure they are positioned to meet or exceed company goals
• Collaborates with lead providers to educate them on company metrics, which support their business goals
• Provides leadership to clinical managers to resolve performance issues, provide positive feedback, and take appropriate corrective action when needed
• Partners with the lead providers and clinic managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision and values
• Partners with clinic managers to assess and maintain appropriate staffing level in assigned regional sites
• Partners with lead providers, Chief Operating Officer and clinic managers to identify and execute corrective action to improve site performance.
• Manages all office audits, practice reviews and reporting.

Practice Administrator

• Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
• Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
• Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff.
• Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
• Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
• Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
• Ensures the highest degree of customer service and patient quality care is maintained at all times.
• Ensures compliance with standard medical practice to manage and minimize risk.
• Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
• Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
• Develops and maintains rapport and positive relationships with providers.
• Meets operational goals set by management.

Clinical Manager

Recruitment

• We are seeking a Contract Physician Recruitment Specialist to support our recruitment team during a peak hiring period. This temporary role will focus on physician sourcing, outreach, event coordination, and residency program engagement.
• The ideal candidate is highly organized, people-oriented, and able to quickly adapt to new processes and systems.
• This is a contract/temporary position with the potential for extension based on business needs and performance.
• Responsibilities include Candidate Outreach & Engagement: identify and reach out to physician candidates through job boards, social media, and referrals; build initial relationships with residents, fellows, and practicing physicians to support pipeline development; maintain candidate records and track outreach efforts using recruitment platforms and systems.
• Residency Program Engagement: help maintain partnerships with residency and fellowship programs; coordinate participation in career fairs, speaking events, and networking opportunities at training institutions; support communication with residents and fellows interested in learning more about VIP.
• Event Coordination & Recruitment Support: assist with planning and execution of recruitment events, including dinners, conferences, and on-site visits; coordinate logistics, invitations, and follow-ups for recruitment events; collaborate with marketing to ensure events are well-promoted and aligned with branding.
• Recruitment Marketing & Branding Support: work with the recruitment and marketing teams to post jobs and share content across digital platforms; help maintain VIP’s visibility on industry job boards, LinkedIn, and other physician-facing channels; contribute ideas for social media content and employer branding initiatives.
• Administrative & Team Support: support the recruitment team with sourcing and pipeline building; help recruiters with scheduling, communication, and candidate coordination; assist in the preparation of reports and documentation related to recruitment efforts; learn and apply best practices in physician recruitment, healthcare workforce trends, and candidate experience.