Vision Innovation Partners

Call Center Representative

• Respond to incoming calls efficiently and effectively with the highest level of quality service.
• Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
• Answer general questions from patients with courtesy and patience.
• Confirm, schedule, and reschedule appointments, as necessary.
• Follow up with patients on scheduled appointments.
• Update patient demographics.
• Collect and verify insurance information.
• Make outbound calls to patients and clinics.
• Handle online appointment requests.
• Handle email inquiries.
• Task messages to clinics.

Vice President

• Provide executive leadership and strategic direction for facilities operations, equipment management, and capital construction across the VIP platform
• Oversee the capital construction program, including management of architects, general contractors, engineers, and consultants, ensuring projects are delivered on schedule, within budget, and with minimal impact to patient care and clinical operations
• Develop, implement, and maintain the Master Equipment Plan in alignment with clinical, operational, and long-term organizational priorities
• Establish and lead a scalable preventive maintenance program covering buildings, clinical equipment, and utility systems across all sites
• Develop and manage operating and capital budgets for facilities and equipment functions, including lifecycle and return-on-investment analysis for major expenditures
• Ensure regulatory compliance across multi-state ASC and clinic operations, including state Department of Health, CMS, AAAHC, and applicable local permitting and licensure requirements
• Provide facilities diligence and integration leadership in support of ongoing M&A activity
• Evaluate and modernize the facilities technology stack, including CMMS, capital project management, and equipment tracking systems, to support a growing multi-site platform
• Build, develop, and retain a high-performing facilities team aligned with the organization's continued growth
• Serve as the executive on-call for facilities matters during non-business hours

Vice President, Facilities and Resource Management

Project Manager

• Serve as a central coordination point for many of the organization’s highest-priority initiatives
• Personally lead and coordinate multiple enterprise initiatives simultaneously across operational, clinical, and support center functions
• Develop and maintain project plans, timelines, milestones, risk logs, and accountability trackers
• Facilitate project meetings, steering committees, and executive working sessions
• Drive follow-up, issue resolution, and cross-functional coordination to keep initiatives moving forward
• Escalate risks, delays, and competing priorities appropriately
• Partner closely with operational, clinical, and support center leaders to align priorities and improve execution consistency
• Help manage organizational capacity and identify project conflicts or change saturation
• Ensure projects account for clinical workflows, patient experience, staffing realities, and operational impact
• Support implementation of enterprise initiatives across a multi-site healthcare environment
• Maintain enterprise-level visibility into active initiatives, timelines, dependencies, and progress
• Translate complex project information into concise executive updates and actionable next steps
• Standardize project management tools, meeting cadence, dashboards, and reporting
• Reinforce accountability and follow-through across teams without direct management authority

Director, Enterprise Project Management

Billing Specialist

• Understand how to effectively utilize the systems used to bill insurance claims, work denials and AR.
• Work with the Financial Services Team to assist with patient questions concerning their bill.
• Make necessary changes to the patients' demographics and insurance information to obtain payment from the appropriate insurance company for both primary and secondary coverages if the information in the system is inaccurate.
• Ability to work large numbers of claims.
• Make corrections as needed to the patient's computer record so that future insurance claims, and statements are accurate.
• Make calls to insurance companies to understand the denial and what needs to be done to get the appropriate payment for the services provided.
• Review, correct and process charges for the providers or clinic as assigned by your billing lead.
• Work denied claims in a timely fashion so that KPI's are maintained for percentages of aged AR.
• Communicate effectively with other billers and billing leads to identify trends in errors and denials so that the root cause of the denial can be addressed

Call Center Representative

Vice President, Facilities and Resource Management

Director, Enterprise Project Management

Optical Billing Associate