Call Center Representative

Vision Innovation Partners

Call Center Representative providing inbound customer service for Vision Innovation Partners affiliated ophthalmology offices. Handling inquiries, scheduling appointments, and supporting patients through various communication channels.

Posted 5/20/2026full-timeRemote • District of Columbia, Florida, Maryland, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to incoming calls efficiently and effectively with the highest level of quality service.
Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
Answer general questions from patients with courtesy and patience.
Confirm, schedule, and reschedule appointments, as necessary.
Follow up with patients on scheduled appointments.
Update patient demographics.
Collect and verify insurance information.
Make outbound calls to patients and clinics.
Handle online appointment requests.
Handle email inquiries.
Task messages to clinics.

Requirements

What you’ll need

Excellent customer service and communication skills
Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
Bi-lingual (English/Spanish) preferred (but not necessary)
Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
Ability to handle multiple inbound calls in a fast-paced, challenging environment.
Ability to multitask and navigate several systems at the same time.
Positive cheerful attitude.
Demonstration of critical thinking skills.
Excellent time management skills.
Ability to prioritize tasks.
Work collaboratively & courteously with all other departments to ensure a positive patient experience.
Perform various administrative functions and other duties/projects as assigned.

Benefits

Comp & perks

Competitive compensation package
Excellent comprehensive benefits
401(K)
Significant eye care discounts
Continuing education allowances
Career growth and development
PTO and holidays off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycomputerized scheduling systemsEMREHR

Soft Skills

customer servicecommunicationmultitaskingcritical thinkingtime managementprioritizationcollaborationcourtesypatiencepositive attitude

Certifications

HIPAA compliance