Senior Technical Customer Care Specialist – Xtime
Cox Enterprises
ApacheCloud
Customer Support Specialist, Software
CentralReach
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $38,500 - $45,000 per year
Job Level
Junior
About the role
- CentralReach is a provider of autism and IDD care software for ABA, multidisciplinary therapy, and special education
- Consult with customers to handle inquiries and troubleshoot user training and technical issues with CR products
- Address customer issues promptly and with a positive attitude via phone, email, and internal support system
- Conduct technical product research and provide accurate product/service information
- Accurately document and update customer records based on interactions
- Develop and maintain a knowledge base of evolving products and services
- Meet targets for response time, resolution time, and customer satisfaction
- Hybrid role based in Ft. Lauderdale, FL or Holmdel, NJ (onsite Tue–Thu; remote Mon/Fri)
Requirements
- College degree and/or technical support and technical troubleshooting experience
- 1+ years previous experience in customer service, IT, or related fields
- Exceptional communication skills and proactive initiative
- Ability to identify/pinpoint technical and user issues
- EMR/EHR experience highly preferred
- Knowledge of healthcare compliance and HIPAA
- Familiarity with the field of ABA is a plus
- RBT or BCBA certification is a plus (not required)
