CentralReach

Customer Support Specialist, Software

CentralReach

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $38,500 - $45,000 per year

Job Level

Junior

About the role

  • CentralReach is a provider of autism and IDD care software for ABA, multidisciplinary therapy, and special education
  • Consult with customers to handle inquiries and troubleshoot user training and technical issues with CR products
  • Address customer issues promptly and with a positive attitude via phone, email, and internal support system
  • Conduct technical product research and provide accurate product/service information
  • Accurately document and update customer records based on interactions
  • Develop and maintain a knowledge base of evolving products and services
  • Meet targets for response time, resolution time, and customer satisfaction
  • Hybrid role based in Ft. Lauderdale, FL or Holmdel, NJ (onsite Tue–Thu; remote Mon/Fri)

Requirements

  • College degree and/or technical support and technical troubleshooting experience
  • 1+ years previous experience in customer service, IT, or related fields
  • Exceptional communication skills and proactive initiative
  • Ability to identify/pinpoint technical and user issues
  • EMR/EHR experience highly preferred
  • Knowledge of healthcare compliance and HIPAA
  • Familiarity with the field of ABA is a plus
  • RBT or BCBA certification is a plus (not required)